Janea Thomas
Oakland,CA
Summary
Customer Service Associate with over 4 years of experience in the hospitality sector, recognized for delivering exceptional guest experiences through problem-solving and effective communication. Adept at multitasking and tailoring services to enhance guest satisfaction, consistently improving operational workflows.
Eager to leverage skills in customer service and communication to drive positive experiences and growth in future roles.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
Palamerican Security
01.2026 - Current
- Coordinated scheduling for security personnel across multiple sites to ensure optimal coverage.
- Managed daily communication with clients, addressing scheduling conflicts and operational needs.
- Developed and maintained efficient scheduling systems to streamline workflow processes.
- Collaborated with management to identify staffing requirements based on client demands.
Guest Service Agent
Hotel Shattuck Plaza
06.2024 - 02.2026
- Delivered exceptional guest experiences through effective communication and problem-solving techniques.
- Managed check-in and check-out processes efficiently, ensuring accuracy and speed.
- Responded promptly to guest inquiries, enhancing satisfaction and loyalty.
- Facilitated room assignments using property management systems to optimize guest accommodations.
Guest Service Representative
24 Hour Fitness
06.2023 - 06.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed membership transactions using point-of-sale systems with accuracy and efficiency.
- Assisted members in navigating facilities, promoting a welcoming and supportive environment.
- Maintained cleanliness and organization of front desk area to enhance member experience.
Education
Associate of Arts -
Merritt College
Oakland, CASkills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
Timeline
Scheduling Coordinator
Palamerican Security
01.2026 - Current
Guest Service Agent
Hotel Shattuck Plaza
06.2024 - 02.2026
Guest Service Representative
24 Hour Fitness
06.2023 - 06.2024
Associate of Arts -
Merritt College