Janean Garrett
Security Receptionist
Kansas City,MO
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
Work History
Security Receptionist
Allied Universal Security
07.2019 - Current
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Dispatch Security Officer
Security Securitas
04.2017 - 08.2019
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
Guest Ambassador
Metropolitan Healthcare Services
01.2017 - 04.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Preschool Teacher
Primrose Schools
05.2015 - 01.2017
- Helped new preschool children get used to classes by giving one-on-one support.
- Guided students to develop social, emotional and physical skills.
- Created safe and nurturing learning environment for preschoolers.
- Organized and supervised large and small group activities.
Education
High School Diploma -
Southeast High School
Kansas City, MOCertified Nursing Assistant
Job Corps Center
Kansas City, MOAssociate Degree in Nursing - X-Ray Medical Assistant
Heritage College
Kansas City, MOSkills
- Microsoft Office
- Time Management
- Microsoft Excel
- Operation Monitoring
- Verbal and Written Communication
- Google Docs
- Manage Files
- Visitor Screening
- Access Control Facility
- Administrative Duties
- Word Processing
Timeline
Security Receptionist
Allied Universal Security
07.2019 - Current
Dispatch Security Officer
Security Securitas
04.2017 - 08.2019
Guest Ambassador
Metropolitan Healthcare Services
01.2017 - 04.2017
Preschool Teacher
Primrose Schools
05.2015 - 01.2017
High School Diploma -
Southeast High School
Certified Nursing Assistant
Job Corps Center
Associate Degree in Nursing - X-Ray Medical Assistant
Heritage College
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