Janee Francks
Daytona Beach,FL
Summary
I am a strategic and results-driven change management leader with extensive experience in global transformational initiatives, guiding large-scale ERP system transformations and driving organizational adoption. Specializing in the Prosci Methodology and ADKAR model, I excel at developing and executing tailored change management strategies that ensure seamless transitions, enhance employee engagement, and maximize adoption. With a proven track record of fostering strong relationships across all organizational levels, I effectively manage stakeholder engagement, communication, and training initiatives. As a certified facilitator and trusted consultant, I have successfully led awareness campaigns, workshops, and training programs, while consistently addressed resistance and mitigated risks. I am committed to delivering measurable outcomes and supporting teams in embracing change to align with business objectives and optimize operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HP Inside/Outside Account Representative, Public Sector
Hewlett Packard
Colorado Springs, CO
- As an HP Inside/Outside Account Representative for the Public Sector, I’m responsible for developing and maintaining relationships with government agencies and educational institutions. I focus on understanding client needs, providing tailored solutions, and driving sales of HP products and services within the public sector.
Senior Organizational Change Consultant
D&H
Daytona Beach, FL
05.2025 - Current
- As an Organizational Change Manager, I plan, implement, and monitor changes in our organization, ensuring a smooth employee transition and minimizing disruption. The duties include change management plans, communicating changes to stakeholders at all levels, creating training programs, create manager coaching plans, and addressing employee resistance. I work in collaboration with the PMO, Executive Sponsor to ensure that we are aligned with our strategic goals and lead to simplified, automated, and accelerated improved performance. We are focused on growth, gratitude, and giving back.
- Conducted change magnitude and impact assessments to identify key stakeholders and understand their concerns, and assess their readiness for change.
- Develop a change management strategy and plan including timelines, key milestones, communication strategies, training programs, risk mitigation plans, adoption metrics and celebrating success.
- Mitigated ERP implementation risks by leading a data migration change plan that established a “Single Source of Truth,” eliminating conflicting data silos across IT and functional teams.
- Established a Data Governance Council with executive stakeholders and IT to enforce data standards, resulting in standardized customer and vendor definitions that streamlined cross-departmental reporting and compliance.
- Develop tailored communication strategies and engagement tactics.
- Develop employee engagement and feedback mechanisms (surveys, focus groups, interviews, roundtables) to understand employee feedback and concerns around the SAP implementation and its impact on their daily work.
- Co-create and develop training programs, train-the-trainer programs, and user support and helpdesk system support.
- Track and measure adoption.
- Establish feedback mechanisms for continuous improvement.
- Identify change resistance.
- Promote and foster a culture that embraces change.
- Educate the value and criticality of organization change management (change management 101).
Senior Organizational Change Consultant (ERP Implementation)
Lamb Weston
Daytona Beach, FL
11.2024 - 04.2025
- As a Senior Organizational Change Consultant, I was responsible for leading and managing change initiatives within organizations, ensuring smooth transitions during transformation initiatives. I collaborated with stakeholders to develop strategies, address resistance, and align teams with new processes and structures for sustained success.
- Gathered insights from interviews to design tailored change initiatives aligned with goals.
- Conducted impact assessments to provide actionable stakeholder insights.
- Supported growth opportunities for change sponsors.
- Resolved VMware licensing backlog after acquisition, improving resolution time.
- Led price change project, standardizing processes and increasing margins.
- Executed global change strategies to boost adoption and reduce resistance, ensuring successful outcomes.
- Launched The Global Change Champion Network for Lamb Weston.
- Mitigated ERP implementation risks by leading a data migration change plan that established a “Single Source of Truth,” eliminating conflicting data silos across IT and functional teams.
- Established a Data Governance Council with executive stakeholders and IT to enforce data standards, resulting in standardized customer and vendor definitions that streamlined cross-departmental reporting and compliance.
Change Management Practitioner
Tech Data (TD Synnex)
Clearwater, FL
11.2018 - 11.2021
- As a Change Management Practitioner, I developed and implemented customized change management strategies to facilitate organizational adoption, reduce resistance, and ensure alignment with business objectives. I collaborated with stakeholders to evaluate readiness, address complex issues, and improve operational efficiency across various regions.
- Collaborated with senior management to develop change management initiatives for organizational transformation.
- Led teams in strategic projects like ERP migrations and software deployments.
- Directed change management for IT transformations, aligning with organizational goals.
- Built stakeholder relationships to ensure quality customer experiences.
- Managed change during the acquisition of Avent’s TS Solutions, consolidating files for efficiency.
- Responsible for change management strategy and plan for the SAP implementation/migration for SAP version 4.6 to SAP version 6.2.
- Mitigated ERP implementation risks by leading a data migration change plan that established a “Single Source of Truth,” eliminating conflicting data silos across IT and functional teams.
- Established a Data Governance Council with executive stakeholders and IT to enforce data standards, resulting in standardized customer and vendor definitions that streamlined cross-departmental reporting and compliance.
- Facilitated virtual meetings via Zoom for the Configuration Logistics Center project for FAQs, digital content, and communications.
- Led change management for the managed Business Process Optimization project for “Day in the Life” of our vendors at Tech Data. Vendors included Cisco, IBM, VMware, and HP.
Cisco Partner Operations Leader
Tech Data (TD Synnex)
Clearwater, FL
02.2013 - 11.2018
- As a Cisco Partner Operations Leader, I oversee partner relationships, drive operational efficiency, and ensure the successful execution of partner programs. In this role, I collaborate with cross-functional teams to enhance partner engagement and optimize processes for improved performance and growth.
- Oversaw partner operations, including inventory roll reconciliations for Cisco at Tech Data.
- Managed 22 Cisco Partner Operations Leaders to enhance 2-Tier Partner effectiveness.
- Directed Business Process Optimization, reducing man-hours by 2,000+, saving over $2 million, and cutting SLA from 10 to 1 day.
- Managed vendor rebate performance.
- Monitored metrics for Cisco distribution programs.
Cisco Business Development Leader
Cisco Systems
Daytona Beach, FL
10.2011 - 02.2013
- As a Cisco Business Development Leader, I am responsible for driving strategic initiatives to enhance partner relationships and optimize business operations. My role involves identifying growth opportunities, managing key vendor relationships, and implementing solutions to improve overall performance and profitability.
- Developed vendor training materials and resources to support Cisco solution sales.
- Liaised between the Tech Data Sales team and Cisco Solution Group.
- Led IPAMS in recruiting Cisco Distribution Authorized Partners.
- Created “Step to Select” and “Path to Premier” training programs.
- Managed vendor reviews and third-party relationships for partner enablement.
Cisco Partner Account Manager
Tech Data (TD Synnex)
Clearwater, FL
10.2008 - 10.2011
- As a Cisco Partner Account Manager, I manage relationships with Cisco partners, drive revenue growth, and enable partner success through tailored support, training, and strategic resources. In this role, I collaborate closely with internal teams to enhance partner engagement and ensure alignment with Cisco’s business objectives.
Education
No Degree - Digital Communications And Media
Arizona State University
Tempe, AZSkills
- Industry Acumen:
- Change Management
- Digital Transformation
- Content Curation
- Data Analysis
- Enablement and Adoption
- Performance Management
- Process Improvement
- Cross-Functional Communication
- Vendor Program Management
- Microsoft Suite
- Leadership:
- Global Project Management
- Strategic Planning
- Relationship Building
- People Management
- Scrum Methodology
- Training and Development
- Coaching and Mentoring
- Facilitation Skills
- Management Consulting
- Executive Relations
- Partner Enablement
- Compliance and Contract Management
- Stakeholder Engagement and Management
- OCM Data Migration & Governance
- Project management
- Business acumen
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Self motivation
- Task prioritization
- Analytical thinking
- Conflict resolution
- Strategic planning
- Problem-solving aptitude
- Analytical skills
- CRM software
Certification
- Certified Change Practitioner | Change Management Certification Prosci | Train the Trainer Change Management Certification
- Prosci I Prosci AI
- Certified Facilitator
- Leadership Strategies
- Data Science @Cisco Generative AI Green Belt Certification
Languages
English
Native or Bilingual
Timeline
Senior Organizational Change Consultant
D&H
05.2025 - Current
Senior Organizational Change Consultant (ERP Implementation)
Lamb Weston
11.2024 - 04.2025
Change Management Practitioner
Tech Data (TD Synnex)
11.2018 - 11.2021
Cisco Partner Operations Leader
Tech Data (TD Synnex)
02.2013 - 11.2018
Cisco Business Development Leader
Cisco Systems
10.2011 - 02.2013
Cisco Partner Account Manager
Tech Data (TD Synnex)
10.2008 - 10.2011
HP Inside/Outside Account Representative, Public Sector
Hewlett Packard
No Degree - Digital Communications And Media
Arizona State University
The Change Award
Change Awards is an annual awards programme held to identify, recognise and reward individuals doing exceptional work in the change management arena.