Experienced Office Administrator with a strong record of supporting executive leadership and managing complex day-to-day office operations. Known for operational accuracy, organizational reliability, and the ability to manage multiple priorities efficiently. Demonstrates a consistent focus on streamlining processes, reducing redundancies, and improving administrative workflows through practical automation and standardization. Brings a collaborative, diplomatic approach to program implementation, and works closely with leadership teams to support effective decision-making and service delivery within county agencies.
Overview
3
3
years of professional experience
Work History
OFFICE MANAGER / EXECUTIVE ASSISTANT
Alameda County Board of Supervisors Office
Oakland, California
09.2024 - Current
Acted as the primary point of contact for the office, professionally fielding and triaging high-volume phone calls and emails from constituents, policy analysts, community partners, County departments, other Board offices, and the general public; resolved routine issues, tracked inquiries, and redirected matters as appropriate.
Managed office financial operations, overseeing accounts payable for SaaS subscriptions, dues, donations, supplies, and equipment; tracked expenditures and ensured cash flow oversight for public benefits and general accounting funds in coordination with County fiscal staff.
Coordinated with the County Administrator's Office and auditors to facilitate release of approved funds and ensure compliance with County financial procedures.
Support preparation and processing of Board Letters, allocations, and funding requests, including tracking approvals, required documentation (e.g., W-9s, County forms), and timelines through Board action and payment.
Provided comprehensive facilities management for multiple offices and conference rooms, coordinating maintenance, repairs, cleaning, and space readiness to support daily operations and public meetings.
Interface daily with executive assistants and office managers across County departments, cities, and regional agencies to align schedules, coordinate agendas, and gather briefing materials and background information.
Assisted with drafting, routing, and tracking proclamations, commendations, correspondence, and constituent communications in accordance with County protocols.
Coordinate travel logistics, reimbursements, and related documentation in compliance with County policies.
Provided calendar support for the Supervisor, scheduled and coordinated select meetings, and confirmed logistics for onsite and virtual appointments.
Supported Supervisor in preparing for weekly Board of Supervisors meetings by drafting talking points for proclamations and commendations and coordinating logistics with honorees, ensuring timely arrival and onsite coordination.
Specialist Clerk I
County Administrators Office
Oakland, California
10.2023 - 09.2024
Oversaw processing of financial resolutions, including budget adjustments, ensuring accurate allocation and tracking of funds to support fiscal accountability.
Author and process minute orders, official documents reflecting BOS decisions, within the agenda management system (AMS).
Managed documentation process for approved resolutions by scanning, creating digital records, and organizing data entry and filing to maintain compliance and accessibility.
Clerk I / Intern
Social Service Agency
Oakland, California
02.2023 - 10.2023
Managed waiting rooms and checked clients' cases using the CalSaws database, identifying active and inactive programs such as MediCal, CalWORKs, and CalFresh.
Accessed active programs on clients' cases and maintained case activities by adding and reading journal notes to ensure up-to-date information.
Collaborate with colleagues to arrange for translators for non-English speaking clients, ensuring effective communication and understanding of client needs.
Operated QMatic system, actively listening to fully comprehend client needs and allocate appropriate service tickets.
Assisted clients with completing applications for social services.
Coordinated appointments for clients with social workers and case managers.
Provided administrative support by organizing files and documents efficiently.
Communicated effectively with team members to address client needs promptly.
Utilized conflict resolution training to address client concerns with self-awareness and empathy, enhancing client satisfaction.