Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janee Ortiz

Visalia

Summary

Expert in customer service and cash handling, consistently enhancing guest experiences through personalized engagement and upselling techniques. Proven ability to manage multiple tasks efficiently while maintaining a polished appearance and positive attitude in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Assistant

Visalia Home Audio
01.2023 - 03.2025
  • Managed front desk operations, ensuring smooth workflow and positive visitor experiences.
  • Assisted in customer inquiries, resolving issues promptly and professionally.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained clean and organized front desk areas to uphold polished company image.

Server

Buffalo Wild Wings
06.2024 - 12.2024
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to streamline order preparation and improve service efficiency.
  • Handled cash transactions accurately, ensuring proper change and receipt issuance.
  • Engaged with customers to enhance their dining experience through personalized service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Strings Italian Cafe
02.2022 - 10.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supported inventory management by restocking supplies and monitoring stock levels.
  • Checked guests' identification before serving alcoholic beverages.

Education

High School Diploma -

Crescent Valley Public Charter
Visalia Ca

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Menu memorization
  • Table bussing
  • Memory retention
  • Strong work ethic
  • Multitasking and organization
  • Upselling techniques

Certification

California Food Handlers Card

Timeline

Server

Buffalo Wild Wings
06.2024 - 12.2024

Office Assistant

Visalia Home Audio
01.2023 - 03.2025

Server

Strings Italian Cafe
02.2022 - 10.2023

High School Diploma -

Crescent Valley Public Charter

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Janee Ortiz