Jane'e Wilson
Wasilla,AK
Summary
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.
Overview
8
8
years of professional experience
Work History
E-commerce Clerk
Fred Meyer
07.2020 - Current
- Meets and exceeds the expectations of customers for easy shopping, freshness, variety, and cleanliness
- Adheres to federal, state and local laws, company guidelines and food safety procedures
- Receives the orders from the customers from Order Selector according to the guidelines of the company, and stores products in optimal temperature zones
- Initiates and completes the selection process for the online orders of customers
- Ensures the freshness and quality of all chosen items
- Uses a portable phone to communicate with customers and responds to their calls in a professional and timely manner
- Retrieves the orders of each customer from all staging locations and ensures the accuracy of the orders
- Also loads orders into the cars of the customers
- Processes all orders through the POS (point of sale) system
- Follows the procedures and policies to determine the appropriate substitutions in the event where a product is out-of-stock
- Scans and bags all orders on the go while following all bagging standards
- Communicates if there are any exceptions or substitutions to customer’s order at the time of pick-up
- Maintains the cleanliness and organization of equipment and staging areas
- Gives feedback about the pricing, scanning, discrepancies in location of items, scanning, and invalid temperature types to the store e-Commerce supervisor
- Inspects the company’s equipment and notifies the store e-Commerce supervisor of the items which need to be repaired
- Performs opening and closing procedures required
- Learns and adapts to new and improved processes
- Aids in the training of new e-Commerce team members
- Meets and exceeds the standards of productivity
- Performs the essential job functions of this position even without reasonable accommodation.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Utilized computer software programs to create reports, labels, forms.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
Peer Academic Wellness Leader
University of Alaska Anchorage
08.2019 - 12.2019
- Provided community-wide activities with a focus in the following areas: academics, alcohol & drug awareness, and diversity & inclusion
- Checked in students and their guests at the dorm front desk and surveilled the entrances to the dorm during visiting hours
- Created a welcoming environment at the North Hall dorm by engaging in conversations with guests, decorating the front lobby, providing information about resources on campus and explaining dorm rules and policies
- Developed friendly rapport with students by helping them with their studies and providing guidance.
Case Coordinator
Anchorage Youth Court
08.2018 - 08.2019
- Answered phone calls and provided information about the youth court program to parents and youth looking to join
- Scheduled court dates, assigned student members their roles for court and explained court procedures to juvenile defendants
- Provided juvenile defendants with resources for community service and monitored the completion of their community service hours by calling defendants and receiving updates
- As well as communicating these updates to juvenile probation officers.
Secretary
Segway tours
06.2018 - 08.2018
- Signed up interested parties for tours and obtained payment
- Answered personal and business calls for the proprietor
- Assigned tour guides for upcoming tours
- Provided customers with waivers and ensured that they view a safety video before starting their tour.
Wasilla Youth Court Volunteer
07.2016 - 08.2018
- Diligently accrued over 130 hours of community works service hours
- Helped with community-based events organized by the program
- Collaborated with fellow student members while providing juvenile defendants with a sentence
- Participated in juvenile court proceedings as bailiff, attorney, and presiding judge
- Attended monthly member meetings and provided feedback to the overseers of the program.
Education
ASSOCIATE Degree - English
University Alaska Anchorage
05.2020
Diploma - General Education
Wasilla High School
05.2018
Skills Abilities
Excellent time management skills developed while volunteering with Alaska Youth Court. Maintained up to 72 caseloads per school year, Good written, verbal and interpersonal communication skills, and capable of training others, Possess the ability to use logic and reasoning to analyze complex information. Problem solver with good decision-making skills. Able to work under general direction of manager and complete work independently with limited supervision or guidance
Timeline
E-commerce Clerk
Fred Meyer
07.2020 - Current
Peer Academic Wellness Leader
University of Alaska Anchorage
08.2019 - 12.2019
Case Coordinator
Anchorage Youth Court
08.2018 - 08.2019
Secretary
Segway tours
06.2018 - 08.2018
Wasilla Youth Court Volunteer
07.2016 - 08.2018
ASSOCIATE Degree - English
University Alaska Anchorage
Diploma - General Education
Wasilla High School