Janeen Green
Porter,TX
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Additionally, I have over 30 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Arise
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Transportation Security Officer
Transportation Security Administration, TSA
08.2006 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
Education
GED -
University of Houston
Houston, TXBachelor of Arts - Communications
University of Houston
Houston, TX05.2026
Associate of Arts - Liberal Arts And General Studies
Lone Star College System
Spring, TX05.2017
Skills
- Database Research
- Data Entry
- Custom Order Management
- First Call Resolution
- Payment Processing
- Customer Service
Timeline
Customer Care Representative
Arise
12.2023 - Current
Transportation Security Officer
Transportation Security Administration, TSA
08.2006 - Current
GED -
University of Houston
Bachelor of Arts - Communications
University of Houston
Associate of Arts - Liberal Arts And General Studies
Lone Star College System