Janeen Morris
CALAIS,ME
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at The Lobster Claw. Proven ability to multitask effectively while upselling menu items, enhancing guest satisfaction. Experienced in high-pressure environments, demonstrating resilience and adaptability. Skilled in collaborating with diverse teams to achieve operational excellence and maintain high standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Waitress
The Lobster Claw
Saco, ME
06.2022 - 10.2022
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate orders accurately and maintain food quality standards.
- Handled cash transactions and processed payments using point-of-sale system effectively.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
- Assisted in training new staff on menu items, service protocols, and operational procedures.
- Resolved customer complaints swiftly to enhance overall dining experience and foster repeat business.
- Developed knowledge of menu offerings to provide informed recommendations to guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Active Duty Soldier
US Army Corps of Engineers
Fort Leonard Wood, MO
01.2004 - 12.2004
- Operated advanced engineering equipment for construction and maintenance projects.
- Assisted in planning and executing infrastructure development initiatives.
- Collaborated with multidisciplinary teams to ensure project completion and compliance.
- Conducted site assessments to evaluate environmental impacts and safety standards.
- Secured and protected military property, assets, and personnel.
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
- Trained in small arms, anti-armor and indirect fire weapons.
- Maintained required level of proficiency in use of firearms.
Education
No Degree - English
University of Maine
Orono, MESkills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Upselling
Certification
Serv Safe Certificate
Additional Information
Took a bartender course to learn how to make/present drinks
Timeline
Waitress
The Lobster Claw
06.2022 - 10.2022
Active Duty Soldier
US Army Corps of Engineers
01.2004 - 12.2004
No Degree - English
University of Maine