Janeen St. Louis
Ellenwood,GA
Summary
Compassionate human services professional with 20+ years in customer service and extensive experience in community and residential support. Expertise in assisting families facing homelessness and women overcoming addiction and trauma. Skilled in building trust, addressing client concerns, and maintaining engagement in programs while navigating emotionally challenging situations.
Overview
20
20
years of professional experience
Work History
Metalsmith / Bench Jeweler - Owner
The St. Louis Collection
Ellenwood, USA
01.2013 - 01.2026
- Managed custom commissions, conducted client consultations, facilitated sales, and streamlined full production workflow to ensure timely delivery and client satisfaction.
- Designed and created one-of-a-kind pieces from concept to completion including sawing, soldering, forming, bezel stone setting, polishing and finishing.
- Hand-fabricated custom jewelry in sterling silver, brass, copper, and bronze, delivering unique pieces tailored to client specifications.
- Supplied materials for juried art shows and jazz festivals, enhancing visibility and reputation within the artistic community.
Residential Support Staff
The Dimock Center
Boston, USA
01.2011 - 01.2015
- Hired as one of the first staff members to help establish and launch the Women's Renewal CSS program, a new residential program serving women affected by addiction and trauma.
- Worked alongside the program director and staff to organize and prepare the program before residents arrived.
- Oversaw daily operations of residential floor, providing direct support and supervision to enhance resident wellbeing.
- Became a trusted staff member for women experiencing addiction related triggers, emotional distress, or uncertainty about remaining in the program.
- Spoke one on one with clients considering leaving the program to address their concerns.
- Used active listening, patience, empathy, and strong interpersonal communication to help clients work through their concerns and remain engaged.
- Earned strong reputation among staff for effectively engaging clients who were initially difficult to connect with.
- Monitored residents during designated medication times to support adherence to their prescribed medication routines; did not administer medications.
- Maintained confidentiality, professional boundaries, and a respectful environment for residents.
- Conducted intake for new residents including checking clients into the program and completing the required admission process.
- Inspected and inventoried residents clothing and personal belongings in accordance with program procedures.
- Communicated the intake process and program expectations clearly and respectfully to women entering the program.
- Facilitated smooth transition for new residents into residential environment, ensuring dignity, privacy, and professional boundaries.
- Supported development of Women's Renewal CSS program aimed at assisting women with addiction and trauma.
Residential Support Staff
The Dimock Center
Boston, USA
01.2006 - 01.2011
- Provided direct residential support to families experiencing homelessness and requiring long term residential services.
- Supported residents with daily needs and maintained a safe and respectful living environment.
- Responded to residents' questions, concerns, and conflicts, effectively resolving challenging situations with professionalism.
- Built positive relationships with residents through patience, active listening, and respectful communication.
- Conducted regular room checks to ensure safety, cleanliness, and overall well-being of families.
- Worked with staff and supervisors to address resident needs and maintain daily operations.
- Maintained appropriate professional boundaries while providing compassionate support.
Education
Certificate program - Medical Assisting
Lincoln Technical Institute
01-2005
Skills
- Custom jewelry fabrication
- Jewelry assembly
- Bezel setting
- Design development
- Production workflow
- Customer relationship management
Timeline
Metalsmith / Bench Jeweler - Owner
The St. Louis Collection
01.2013 - 01.2026
Residential Support Staff
The Dimock Center
01.2011 - 01.2015
Residential Support Staff
The Dimock Center
01.2006 - 01.2011
Certificate program - Medical Assisting
Lincoln Technical Institute