Janeen Vosdoganis
Las Vegas,NV
Summary
Motivated, personable professional with a talent for quickly mastering techniques and skills needed to complete project tasks. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records and demonstrated a history of producing accurate, on-time design projects. Flexible and versatile – able to maintain a sense of humor under pressure. Poised, competent with demonstrated ability that easily transcends cultural differences. Thrive in deadline-driven environments. Excellent team-building skills Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clark County School District
Lucille Rogers
08.2024 - Current
- Actively participate in professional development opportunities to remain up-to-date on best practices within the field of life skills education.
- Developed strong rapport with students, fostering trust and mutual respect essential for personal growth.
- Create customized visual aids to simplify complex concepts for improved comprehension among diverse learners.
- Improved student confidence and self-esteem through compassionate support and guidance.
Medical Historian /Phlebotomist
Takeda Pharmaceuticals
01.2023 - 06.2024
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed patient registration process, confirming data accuracy and completeness.
- Skilled at working independently and collaboratively in team environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Upheld donor confidentiality throughout intake and collection process.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Interacted with patients to gather and record data prior to blood draws.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Customer Service/Quality Control Specialist
7th Level Communications
02.2018 - 09.2022
- Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Fixed identified issues to increase productivity and boost workflows.
- Fixed identified issues to improve workflows.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
- Inspected finished goods to verify conformance with customer specifications and company quality standards
- Analyzed quality and performance data to support operational decision-making
- Fixed identified issues to improve workflows
Customer Service/De-escalation/Retention
AT&T - Sutherland Global
07.2016 - 01.2018
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built constructive customer relationships to improve loyalty and recommendations
- Supported agents in improving service standards for optimized customer satisfaction
- Collaborated with managers to identify and address employee relations issues
Valet Parking Supervisor
ABC Valet
01.2014 - 01.2016
- Worked closely with personnel, customers, and contractors to resolve problems.
- Answered guest's questions about property amenities and services.
- Built positive customer rapport for courteous, friendly and professional service.
- Issued and collected claim tickets and processed valet parking fees.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Resolved customer complaints through calm, constructive communication.
- Monitored and documented guest traffic flow in valet lot.
- Logged and documented parked vehicle details for accurate records.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols
- Maneuvered vehicles into designated areas to maximize parking capacity
Education
Bachelor of Science - Small Business Management
University of Phoenix, Las Vegas Campus
Las Vegas, NV05.2015
Associate of Arts - General Education
University of Phoenix, Las Vegas Campus
Las Vegas, NV03.2012
Skills
- Patient Screening
- Call Volume and Quality Metrics
- Correcting Discrepancies
- Patient Medical Histories
- Verifying Eligibility
- Office Administration
- Information Updates
- Patient Care and Confidentiality
- Demographics Information
- Issue and Complaint Resolution
- Customer satisfaction
- Multi-Line Telephone Systems
- Clinical Data Entry
- Customer Service Management
- Medical Records Maintenance
- Venipuncture
- Data Entry
- Donor Screening
- Sanitation and Sterilization
- Medical Records Review
- Blood Collection
- Patient Care
- Patient Support
Certification
- Licensed Substitute Teacher - 2022-2027
Timeline
Clark County School District
Lucille Rogers
08.2024 - Current
Medical Historian /Phlebotomist
Takeda Pharmaceuticals
01.2023 - 06.2024
Customer Service/Quality Control Specialist
7th Level Communications
02.2018 - 09.2022
Customer Service/De-escalation/Retention
AT&T - Sutherland Global
07.2016 - 01.2018
Valet Parking Supervisor
ABC Valet
01.2014 - 01.2016
Associate of Arts - General Education
University of Phoenix, Las Vegas Campus
- Licensed Substitute Teacher - 2022-2027
Bachelor of Science - Small Business Management
University of Phoenix, Las Vegas Campus
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