Janeice Alea McNeal
Wayne,MI
Summary
CUSTOMER SERVICE REPRESENTATIVE 10 years of experience providing customer support. Highly driven individual with the ability to multi-task and deliver positive results. Working toward success by ensuring the continuous triumph of the mission and vision of the business. A team player, always willing to lead by example or mentor those on the team, eager to learn and is self-motivated. Enthusiastic and personable, passion is to contribute, support, and make a difference to the total business both financially and commercially.
Overview
14
14
years of professional experience
Work History
Sales Associate
IKEA Home Decoration
07.2021 - Current
- Help customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by conducting merchandising basics
- Focusing on department being tidy, fully stocked and priced
- Aiming and focusing on Home decorations revenue growth
- Developed knowledge of departmental KPI's and how to effect overall sales growth
- Trained and developed up to 10 new sales team associates in products, selling techniques and company procedure
- Utilized layouts to empathize key products, to contribute to 6.2 % store share : equating to 7,540,868
- Broadened product knowledge to use the full width and depth of the complete range in activities to hit a 6% store share equating 7.3 million
Merchandising Associate
IKEA
08.2018 - 07.2021
- Keeps products throughout store priced, fully stocked, and available for customers
- Dealt with inventory accuracy
- Demonstrated uniqueness of IKEA product range through visual merchandising competence and techniques
- Secured use of store layout to create good product overview and strong visual impact that facilitates the buying process
- Trained and managed up to 32 merchandising associates to uphold company standards in customer service and product information.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales; including Top 30, 4 aces/1king, EDS
- Utilized company reports to analyze product turnover and placed top sellers on display in prominent areas while also drawing focus to slow performers
Sales Floor Associate
IKEA Home Organization & Lighting
10.2014 - 08.2018
- Analyze sales space capacities based on system parameters to secure high stock availability which resulted in meeting department goals for direct flow at 90%
- Learned smart lighting in order to be knowledgeable for customers; to have better understanding of IKEA's lights
- Being passionate about products sold and actively learning about their features and benefits
- Advising customers on the best solutions for their homes
- Approached browsing customers to initiate conversations to determine buying preferences.
- Organized department lay out to maintain store visual appeal, engage customers and promote priority products with good gross margin and democratic design
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Trained up to 25 new coworkers through Buddy Program to acclimate to the Ikea ways of working and standards
Warehouse Associate
IKEA
02.2012 - 10.2014
- Completing and printing customer orders
- Selecting and preparing customers’ orders for delivery/pick-up
- Following standard operation procedures
- Replenish empty merchandise selves
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated forklifts to transfer inventory to and from target destinations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Cashier Team Lead
Jungle Java
10.2008 - 02.2012
- Preparing food/beverages
- Hosting small sized parties from 10 to 65 attendees
- Barista
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored approximately 40-50 new team members on POS system operation, customer service strategies and sales goals throughout career
- Worked closely with shift manager to solve problems and handle customer concerns.
- In charge of setting alarm systems and locking up store.
- Assisted management with increasing sales at Canton Library location
Education
High School Diploma -
Schoolcraft College
Livonia, MI06.2013
Skills
- Detail oriented
- Strategic planning & Visual merchandising
- Interpersonal & Tactical Skills
- Adaptable and Flexible
- Merchandise Receiving and Handling
- Team Involvement with Self Serve COD implementation
- Participation in Cookshop remodel
Timeline
Sales Associate
IKEA Home Decoration
07.2021 - Current
Merchandising Associate
IKEA
08.2018 - 07.2021
Sales Floor Associate
IKEA Home Organization & Lighting
10.2014 - 08.2018
Warehouse Associate
IKEA
02.2012 - 10.2014
Cashier Team Lead
Jungle Java
10.2008 - 02.2012
High School Diploma -
Schoolcraft College
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