Janeil Richards
Miami,FL
Summary
Motivated and dependable team player with several years of customer service experience in fast-paced, people-oriented environments. Demonstrates strong communication skills, adaptability, and a commitment to delivering high-quality service. Eager to learn new skills and contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Key Person
School Board of Broward County
Sunrise, FL
08.2025 - Current
- Open of Kitchen (unlocking and monitoring/recording temperatures in stock rooms, refrigerators, freezers. Turning on ovens, warmers and serving line.
- Turning on computer, adding food items to overlay
- Placing computer in breakfast and lunch mode
- Enter supper counts from previous day
- Check in deliveries
- Point person for communication with the Manager and Administration
- Inspecting kitchen daily
- All duties associated with daily deposits at end of daily
- Computer close out
- Assembling computer day end printouts, day end production worksheets and HACCP logs
- Closing of kitchen- locking and monitoring/recording of temperatures in stock rooms, refrigerators and freezers, ensuring all equipment is off
- Order milk, produce and bread
- Meal planning for breakfast, lunch and supper
- Edit recipes
- Ability to print recipes, production worksheets and production reports
- Production worksheet preview
- Breakfast, lunch and supper production
- Add leftovers to breakfast meal planning-print production worksheet
- Enter breakfast meal counts
- View Newton Grade Group Participation report which is needed to enter accurate meal counts
- Receive orders from produce, juice, ice cream, bread and milk
- Review and print the inventory on Hand Report
- Assist with Month End Inventory
- Answer telephone and take messages
- Respond
- Setup main computer to Robo Calls correctly and timely (Recalls)
General Worker
School Board of Broward County
Sunrise, FL
08.2023 - Current
- Follow daily work schedule for food production, service, and cleaning.
- Participate in on-going state approved training and educational initiatives relating to Food and Nutrition Services including Foundations of Food Service, Nutrition, Quantity Cooking and Sanitation Class
- Demonstrate and promote exceptional customer service, using good judgement, and professionalism when interacting and communicating with the public, students, parents, and staff.
- Operate point-of-sale systems according to federal guidelines when assigned.
- Adhere to food safety rules, departmental procedures, and Hazard Analysis Critical Control Points (HACCP), and always ensuring a safe work environment
- Perform kitchen duties as assigned, including but not limited to, pre-preparation, food production, service, backup, clean-up, and check-in orders, as needed.
- Assist in ensuring that meal service is safe, and that good quality food is served according to approved meal pattern requirements at the appropriate times.
- Assist with ordering, proper storage and inventories for all supplies and food items received.
- Follow written recipes and instructions for food preparation, record the time, amounts used in food preparation leftovers, and temperature on production worksheets.
- Operate food service equipment in a safe manner.
- Maintain a clean work environment by removing and disposing of garbage and waste and placing it at the back door of the kitchen
- Ensure sanitation practices are adhered to, including compliance with hygiene and grooming standards.
- Perform necessary cleaning of food service equipment and facilities that does not require climbing.
- Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.
- Participate in training programs offered to enhance the individual skills and knowledge related to job responsibilities.
- Review current developments, literature, and technical sources of information related to job responsibilities.
- Ensure adherence, safety and procedures.
- Follow federal and state laws, as well as School Board policies.
- Perform other duties as assigned by the immediate supervisor, or designee.
- Interaction daily with fellow employees, students, district administrators, and others to ensure the departmental goals are being met in providing nourishing meals to students that support student achievements.
- Perform necessary average lifting up to 30 pounds
QA ADMIN
FedEx Home Delivery
Medley, FL
12.2021 - 06.2023
- Updating packages that aren't in the system
- Correct and change addressed found in the system
- Contact customers for address verification
- Tape damaged packages from the van lines
- Vehicle Service Area (VSA)
- Inbound and van scan packages that weren't delivered
- Identify the different codes to beat assess which package need address correction or updated so the package update can be processed, changed and delivered
- Processing intercepts
- Create intercepts for customers that are unavailable or not at home to pick up packages at other locations
- Processing pickups going outbound
- Processing pickups for next day delivery
- Misloaded package for outbound scanned with the proper codes and trailer load
- Assist with repacks and damage
Package Handler
FedEx Ground Home delivery
Hialeah, FL
04.2021 - 06.2023
- Setup work area
- Setup scanning device
- Inbound and scan packages from day before if needed
- Scan and deliver packages to correct van station in a timely manner
- Lift and carry packages up to 70 pounds
- Inbound and unload trailers when needed
- Ability to identify unknown addresses to place them in correct van station
Concept Attendant (Cashier/Line Server)
Concessions International
St Thomas, VI
05.2019 - 03.2020
- Count money in cash drawer at the beginning and end of shifts to ensure that amounts are correct
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Accurately ring items into computer to ensure correct transactions
- Accepting vouchers given by passengers to purchase food and drinks
- Following all store procedures regarding vouchers
- At the end of the shift, return all transactions along with paperwork to shift lead or manager
- Welcome customers with a friendly smile, answering their questions, helping them locate items, and providing advice or recommendations
- Pleasantly deal with customers to ensure satisfaction
- Serve food to customers and pack take-out foods
- Inform cooks when supplies and food are getting low
- Assist kitchen staff and cooks with various tasks when needed, and provide cooks with needed items
- Portion, wrap food and place it directly on plates for service to guests
- Always keep station clean and tidy
- Lifting boxes to replenish kitchen food and nonfood supplies daily
Guest Service Agent
Westin St John Resort and Villas
02.2019 - 04.2019
- Greeting guests respectfully
- When calls come in that a guest needs anything I retrieve the item or items and carry it for them
- Assisted with carrying items to the room attendants if there weren’t any guest calls, also on nights when it wasn't busy
- Assisted in the laundry helping to fold towels, washcloths, etc.
- Assisted with helping the laundry attendants ironing the bed linens and folding and packing towels in building lockers nightly.
Cashier/ Retail Scan Coordinator/Merchandiser
World Fresh Market LLC D.B.A. Pueblo Supermarket
03.2009 - 02.2019
- Scan groceries
- Process transactions daily
- Sell lottery
- Ensure accuracy of pricing data in the database and accuracy of automated pricing systems.
- Verifies price changes.
- Resolve pricing issues with other departments
- Stocking and merchandising shelves daily
- Unloading box carts and pallets of merchandise
- Unused merchandise would be repacked on top shelf or back on pallets and stores in warehouse
- Removing any expired or damaged products from shelves.
- Place and check-in orders
- Meeting with store managers for re- ordering products
- Submitting timely and accurate reports related to the arrival of new stock or remaining supplies in store
- Also assisted in annual Store Inventory making sure all items are counted from on shelves and backstock with amounts and prices
- Comparing packing lists to company purchase orders and ensuring that the products in each delivery match the packing list
- Assuring no damaged items are received
- Ability to maintain accurate records
- Data entry and computer skills
Education
High school diploma - General Education
Charlotte Amalie High School
St Thomas, VI06-2008
No Degree - Central Sterile Technician
Lindsey Hopkins Technical College
Miami, FL07-2026
Skills
- POS
- Computer skills
- Phone etiquette
- Customer Service
- Cash handling
- Inventory monitoring
- Employee scheduling
- Daily reporting
- Product ordering
- Drawer counting
- Opening and closing coordination
Timeline
Key Person
School Board of Broward County
08.2025 - Current
General Worker
School Board of Broward County
08.2023 - Current
QA ADMIN
FedEx Home Delivery
12.2021 - 06.2023
Package Handler
FedEx Ground Home delivery
04.2021 - 06.2023
Concept Attendant (Cashier/Line Server)
Concessions International
05.2019 - 03.2020
Guest Service Agent
Westin St John Resort and Villas
02.2019 - 04.2019
Cashier/ Retail Scan Coordinator/Merchandiser
World Fresh Market LLC D.B.A. Pueblo Supermarket
03.2009 - 02.2019
High school diploma - General Education
Charlotte Amalie High School
No Degree - Central Sterile Technician
Lindsey Hopkins Technical College