Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tenesia Brown

Kennesaw,GA

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

19
19
years of professional experience

Work History

Key Person

Cobb County School System
07.2022 - Current
  • Contributed to school-wide initiatives focused on enhancing the overall educational experience for all students.
  • Boosted retention rates through the development of engaging activities that fostered collaborative learning and critical thinking skills.
  • Developed curriculum aligned with state standards, improving overall instructional quality and ensuring consistency across grade levels.
  • Collaborated with other educators in professional learning communities, sharing best practices and staying current on emerging pedagogical trends.
  • Streamlined administrative tasks by implementing efficient record-keeping systems, reducing paperwork and allowing more time for instruction.

Team Leader

Walmart
04.2017 - 07.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 20 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.

School Bus Monitor

Cobb County School System
07.2015 - 04.2017
  • Supervised and assisted 4 to 8 special-needs passengers, offering individual adult attention during transport
  • Maintained clean and sanitary bus in morning by wiping down seats and seat belts and cleaning , sweeping, mopping and removing trash at end of day.
  • Worked with bus driver and parents to meet specialized needs of passengers
  • Assisted juvenile passengers in crossing roadway safely
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers
  • Assisted driver in monitoring and managing 4 to 8 students behaviors to promote safety

Cash Office Supervisor

Bjs Wholesales Club
08.2005 - 10.2010
  • Operated photocopy machine, cash register, and other office equipment.
  • Traced back specific cash transactions to origins.
  • Performed accurate balancing of all receipts and transactions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
  • Performed accurate balancing of all receipts and transactions twice daily for morning and night shift
  • Operated photocopy machine , 22 cash register and other office equipment

Education

High School Diploma -

John McEachern High
Powder Springs, GA
05.2005

Skills

  • Work Planning and Prioritization
  • Issue Resolution
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Teamwork and Collaborating
  • Motivational Leadership
  • Monthly Inventory
  • Personnel Scheduling
  • De-Escalating Conflicts
  • Complaint resolution
  • Daily workflow improvement
  • Safety processes and procedures

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Key Person

Cobb County School System
07.2022 - Current

Team Leader

Walmart
04.2017 - 07.2022

School Bus Monitor

Cobb County School System
07.2015 - 04.2017

Cash Office Supervisor

Bjs Wholesales Club
08.2005 - 10.2010

High School Diploma -

John McEachern High
Tenesia Brown