Robyn Aeppli
San Diego,CA
Summary
Front of house manager with a strong track record in delivering exceptional customer service and fostering team collaboration. Expertise in upselling techniques that drive revenue growth.
Overview
6
6
years of professional experience
2004
2004
years of post-secondary education
Work History
Front of House Manager/Register person
The Pizza Joint Nevada City
Nevada City, California
02.2021 - 01.2026
- Managed daily front-of-house operations for busy dining environment.
- Supervised staff to ensure excellent customer service and team efficiency.
- When opening and closing, made sure the drawer was at the appropriate balance.
- Closing duties included: packing all leftovers up, wiping and clearing case and counters, breakdown n clean soda machine, stock coolers for the morning, sweep and mop front area, and wash trays.
- Handled customer inquiries and resolved complaints in a timely manner.
- Collaborated with kitchen staff to ensure smooth communication during service shifts.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Trained front of house staff in customer service excellence and operational procedures.
Front Register Person/Hostess/Server/Prep Cook
Hodad's
San Diego, California
07.2020 - 12.2020
- Greeted and seated guests in a welcoming manner.
- Coordinated with servers to ensure timely service for guests.
- Assisted in maintaining cleanliness and organization of dining areas.
- Answered phone inquiries to record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Stocked server areas with supplies before, during and after shifts.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepped vegetables and ingredients by washing and slicing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Checked freshness of food and ingredients prior to use.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Education
Sandwich High School
Sandwich, IlSkills
- POS
- Toast
- Food Handler's Card
- RBS Certified
- Upselling techniques
- Team collaboration
- Customer service
Timeline
Front of House Manager/Register person
The Pizza Joint Nevada City
02.2021 - 01.2026
Front Register Person/Hostess/Server/Prep Cook
Hodad's
07.2020 - 12.2020
Sandwich High School