Janekia Jean
5541 Princess Ella Lane Richmond,VA
Summary
Energetic recent graduate with Bachelor of Science degree in Psychology. Highly motivated individual and determined to stay on task. Skilled in building customer relationships and understand customer needs. Eager to contribute and take on added responsibilities for the company.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Macy's
05.2019 - 02.2020
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained clean sales floor and straightened and faced merchandise.
Cashier /Customer Service Associate
Lowe's
01.2021 - 12.2021
- Processed refunds and exchanges in accordance with company policy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked with floor team and managers to meet wide range of customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Personal Shopper
Walmart
12.2021 - Current
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Achieved or exceeded company-defined sales quotas.
- Fulfilling customer orders by locating, preparing, and packaging merchandise.
- Ensuring accuracy of orders prior to pick up, making appropriate product substitutions and consulting with customers as needed to ensure satisfaction.
- Taking fulfilled orders outside to customers and load their vehicles with the merchandise.
- Held responsible to lead associates when needed to make sure everyone is on task.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Psychology
Virginia State University
Petersburg, VA12.2023
Skills
- Customer Service
- Critical Thinking
- Microsoft Word
- Teamwork and Collaboration
- Group Supervision and Management
- Problem-Solving
- Dependable and Responsible
- Time Management
- Accurate money handling
- Excellent Communication
- Opening and closing procedures
Timeline
Personal Shopper
Walmart
12.2021 - Current
Cashier /Customer Service Associate
Lowe's
01.2021 - 12.2021
Retail Sales Associate
Macy's
05.2019 - 02.2020
Bachelor of Science - Psychology
Virginia State University
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