Janel Coerbell

• Managed the in-home salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Consistently maintained a clean, organized, and welcoming environment for clients
• Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making and marketing purposes.
• Ensured compliance with state regulations regarding natural hair practices, sanitation procedures, and workplace safety guidelines.
• Increased customer retention through exceptional customer service and loyalty programs to incentivize repeat business from satisfied customers.

business from satisfied customers.

• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Met with supervisors to review procedures, report issues or concerns and receive instructions.
• Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
• Scheduled re-visits for residents' convenience in order to complete accurate data collection

• Used problem-solving and issue-resolution skills to promptly and successfully address callers' concerns.
• Provided the residents of NYC with up to date information of services and assistance based on their individual concerns and needs gathered from inbound calls.
• Transferred callers to the agency best suited to address their concerns.
• Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
• Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.