Janel Johnson
Dallas
Summary
Compassionate and dedicated Registered Nurse (RN) with a robust background in direct patient care and care coordination within high-pressure environments. Expertise includes maintaining composure during challenging situations, effectively managing difficult patients, and fostering strong relationships through empathetic communication and a commitment to exceptional service. Proven clinical knowledge is complemented by strong interpersonal skills and technical proficiency in EMR charting, medication administration, and interdisciplinary collaboration, all aimed at enhancing patient care. Detail-oriented and quality-focused, recognized for a proactive approach to problem-solving and process optimization, ensuring efficient support for team objectives while managing multiple tasks seamlessly.
Overview
13
13
years of professional experience
Work History
Registered Nurse Weekend Supervisor
Jacksonville Center for Rehabilitation and Healthcare
02.2025 - 02.2026
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise
- Supervised, directed, and motivated high-quality performance from nursing staff
- Promoted professional development opportunities to encourage nurses to pursue continuous training
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off
Registered Nurse (RN)
Wekiva Springs Center Hospital
12.2020 - 02.2025
- Provided exceptional quality care to diverse populations while managing patient admissions and triaging based on acuity and suitable department admission
- Analyzed and documented patient factors such as dietary habits, exercise levels, and behaviors to evaluate conditions and proficiently adapt treatment plans
- Swiftly addressed situations affecting safety and security within unit, implementing crisis prevention interventions to manage and de-escalate incidents
- Coordinated with healthcare team members to plan, implement, and improve treatment strategies
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by guiding redirection of negative behaviors and empowering patients to strengthen coping mechanisms
- Trained family members and caregivers in effective patient care practices
- Facilitated superior care and guidance for individuals recuperating from acute incidents and coping with chronic conditions
- Engaged with psychiatrists and psychiatric mental health nurse practitioners in creating psychiatric intervention plans
- Directed provision of psychotropic and similar medications
- Removed potentially harmful and triggering environmental features
- Restrained, consoled, and sometimes medicated highly unsettled patients
Registered Nurse
Select Specialty Hospital
08.2019 - 08.2020
- Administered treatment to chronically critically ill patients
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management
- Evaluated patient histories, complaints, and current symptoms
- Monitored patient reactions after administering medications and IV therapies
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Delivered nursing care to COVID-19 patients
- 6 months of intensive care unit experience
- Pulmonary/Ventilator Weaning
- Wound Care
- Cardiac/Heart Failure
- Medically Complex treatment
- Renal failure
- Neuro/Post trauma
- Tracheotomy
- Peg tubes
CSR - Customer Service Representative
Alorica Calling Center
04.2013 - 07.2018
- Promoted to work in office of Tom Karinshak, Executive Vice President at Comcast
- Assisted customer inquiries through phone and email, thoroughly comprehending concerns and supplying effective solutions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Promptly responded to inquiries and requests from prospective customers
- Educated customers about billing, payment processing and support policies and procedures
- Identified and resolved discrepancies and errors in customer accounts
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Billing concerns
- Technical troubleshooting
- Capitalized on sales opportunities
Education
Bachelor of Science - Nursing
Florida Agricultural And Mechanical University
Tallahassee, FL05-2019
Skills
- HIPAA compliance
- Compassionate care
- Healthcare technology
- Clinical judgment
- Patient education and advocacy
- Multitasking and organization
- Corrective action implementation
- Staff leadership
- Electronic charting skills
- Nursing team oversight
- Delegation
- Crisis intervention
- Staff supervision
- Staff assignments
- Treatment Planning
- Discharge planning
- Direct patient care
- Critical thinking
- Staff coaching and mentoring
- Nursing assignments
- Substance abuse treatment
- Safety planning
- Group therapy coordination
- Suicide prevention
- Patient assessments
- Therapeutic communication
- Client education
- Medication administration
- Clinical documentation
- De-escalation techniques
- Life-sustaining machines
- Evidence-based practices
- Wound care management
- Cardiopulmonary resuscitation
- Ventilator management
- Airway management
Timeline
Registered Nurse Weekend Supervisor
Jacksonville Center for Rehabilitation and Healthcare
02.2025 - 02.2026
Registered Nurse (RN)
Wekiva Springs Center Hospital
12.2020 - 02.2025
Registered Nurse
Select Specialty Hospital
08.2019 - 08.2020
CSR - Customer Service Representative
Alorica Calling Center
04.2013 - 07.2018
Bachelor of Science - Nursing
Florida Agricultural And Mechanical University