Janel Lea Rozanski
Elk River,MN
Summary
Experienced and dynamic customer service/trainer with excellent communication, management, and team-building skills. Able to design and implement a variety of training programs for multiple purposes. Comfortable working in any industry with groups of all sizes. Detail-oriented self-starter known for excellent communication and problem-solving skills.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
27
27
years of professional experience
Work History
Project Manager
INOVALON
01.2020 - 03.2025
- Build out project plans for project completion
- Coordinated project timelines and deliverables to ensure successful completion of client engagements.
- Facilitated cross-functional team meetings to enhance collaboration and project alignment.
- Managed project documentation and reporting to maintain transparency with stakeholders.
- Implemented process improvements that increased team efficiency and reduced bottlenecks.
Implementation Specialist III
ABILITY NETWORK INC
01.2018 - 01.2020
- Assist with training and coaching co-workers and new hires for RCM products
- Subject Matter Expert for EASE Medicare
- Implementation of large and complex providers
- Implemented software solutions to streamline client onboarding processes.
- Collaborated with cross-functional teams to resolve technical issues effectively.
Implementation Specialist III
ABILITY NETWORK INC
01.2018
- Assist with training and coaching co-workers and new hires for RCM products
- Subject Matter Expert for EASE Medicare
- Implementation of large and complex providers
- Processed billing adjustments for approval through a general ledger string.
- Developed strong relationships with the collections and accounts receivable departments to ensure proper application and identification.
- Processed month end closing to ensure all cash was applied at month end.
Implementation Specialist II
ABILITY NETWORK INC
01.2016
- Setting up eligibility applications for providers and preform training sessions
- Assisted with documentation of new products
- Assist with the set-up RCM products and training sessions for providers
Intake, Connectivity Implementations
MCKESSON MEDICAL SURGICAL
01.2014
- Assist customers with connectivity questions concerning software technology
- Complete enrollment in electronic data exchange for customers using Customer Service Interface and AS400
- Complete weekly and monthly spreadsheets using Excel, Access, Jira and Sales Force
- Enter customers information in Share Point and Jira
- Manage connectivity mailbox for external and internal emails
Credit/Collection Specialist
MCKESSON MEDICAL SURGICAL
01.2011
- Audit medical documentation to comply with Medicare part B regulations.
- Collection of documentation that is considered to be complex where considerable judgment and initiative are required.
- Assist with billing issues that arise from incomplete documentation.
- Train and problem solving with new hires or contact employees.
Sr. Specialist Collections
CARLSON MARKETING WORLDWIDE
01.2008
- Handled past dues accounts that were 30-60 days past due; contacted internal and external customers to ensure timely payment.
- Created spreadsheets with Discoverer Plus and Excel that communicated past due accounts and presented this information at monthly meetings with managers and customers.
- Used Oracle 11i to view payments to ensure proper application.
- Effectively facilitated monthly meetings with internal marketing clients concerning past due accounts. Proven track record in resolving past due issues.
Subject Matter Expert
01.2005
- Supervised seven Frontline and Heartgard employees regarding phone processes.
- Handled escalated customer service calls and worked effectively with clients to ensure process of rebates and incentive program deliverables.
- Designed spreadsheets using Excel and Access to record rebate and incentive program information.
- Trained and coached co-workers on rebate and incentive programs, phone procedures, and customer service.
Senior Customer Relations Advisor
01.2002
- Accurately analyzed reward card transaction history and investigated point of sale issues; after researching information, awarded customers incentive points.
- Entrusted with handling highly confidential credit card protection information.
- Investigated fraudulent activity on reward cards; re-routed incentive points to new credit cards and communicated updated information to customers.
- Analyzed program inquiries for co-workers and offered suggestions to improved systems.
Sr. Specialist Cash Application for Carlson Restaurants Worldwide
CARLSON COMPANIES, INC.
01.1998 - 01.2011
- Accessed bank accounts and reports utilizing computerized accounting systems.
- Loaded wires and checks into Oracle 11i, the accounting system used by Carlson Companies.
Customer Relations Advisor
01.1998 - 01.2002
- Investigated customer orders, concerns, and complaints regarding merchandise.
- Fielded phone inquiries regarding merchandise orders, redemption, and point balance for numerous incentive programs.
Education
Associate of Science - Accounting, Business
North Hennepin Community College
Brooklyn Park, MN01.2007
Certified Nursing Assistant - undefined
Hennepin Technical College
Brooklyn Park, MNSkills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Relationship building
Timeline
Project Manager
INOVALON
01.2020 - 03.2025
Implementation Specialist III
ABILITY NETWORK INC
01.2018 - 01.2020
Implementation Specialist III
ABILITY NETWORK INC
01.2018
Implementation Specialist II
ABILITY NETWORK INC
01.2016
Intake, Connectivity Implementations
MCKESSON MEDICAL SURGICAL
01.2014
Credit/Collection Specialist
MCKESSON MEDICAL SURGICAL
01.2011
Sr. Specialist Collections
CARLSON MARKETING WORLDWIDE
01.2008
Subject Matter Expert
01.2005
Senior Customer Relations Advisor
01.2002
Sr. Specialist Cash Application for Carlson Restaurants Worldwide
CARLSON COMPANIES, INC.
01.1998 - 01.2011
Customer Relations Advisor
01.1998 - 01.2002
Certified Nursing Assistant - undefined
Hennepin Technical College
Associate of Science - Accounting, Business
North Hennepin Community College
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