Janel Leitch
Miamisburg,OH
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
19
19
years of professional experience
Work History
Seasonal Supervisor for Training Rotations
L Brands
11.2005 - 03.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
Quality Assurance Sr. Customer Representative
L Brands Customer Care
11.2004 - 03.2024
- Championed the use of statistical process control techniques in daily operations to maintain consistent product performance levels within tolerances set forth by clients or regulatory agencies alike.
- Elevated organizational awareness regarding importance placed upon adhering strictly towards pre-defined benchmarks pertaining specifically toward ensuring optimal levels of excellence are achieved consistently throughout entirety lifecycle stage associated directly alongside each unique product offering made available upon marketplace at any given moment in time.
- Trained new hires on company quality policies, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams for timely resolution of quality issues, increasing customer satisfaction.
- Reduced customer complaints by monitoring call quality and and customer resolution providing feedback to the team.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.
- Investigated customer complaints to take necessary corrective actions.
Education
No Degree - Liberal Arts And General Studies
Eastern Kentucky University
Richmond, KY01.1997
High School Diploma -
Northridge High School
Dayton, OH05.1996
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Processes and procedures
- Project Management
- Schedule development
- Policy Enforcement
- [Software] experience
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Team building
- Written Communication
- Team Collaboration
Timeline
Seasonal Supervisor for Training Rotations
L Brands
11.2005 - 03.2024
Quality Assurance Sr. Customer Representative
L Brands Customer Care
11.2004 - 03.2024
No Degree - Liberal Arts And General Studies
Eastern Kentucky University
High School Diploma -
Northridge High School
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