Janel Spain
Akron
Summary
Dedicated Public Inquiries Assistant with over 4 years of experience in application processing and client support. Known for attention to detail and effective problem-solving abilities, contributing to timely service delivery and improved client satisfaction.
Overview
20
20
years of professional experience
Work History
Public Inquiries Assistant II
Summit County Department of Job & Family Services
Akron, OH
01.2022 - 12.2024
- Assisted in processing applications for various job and family services programs
- Coordinated communication between clients to ensure timely support delivery
- Scanned and indexed incoming mail
- Scheduled client appointments
- Provided back-up customer service for Childcare
- Rotated working the front counter for intake
Temporary Emergency Management Specialist I
Summit County Department of Job & Family Services
Akron, OH
06.2020 - 12.2020
- Scanned child support files into the computer system
- Provided Covid support by checking temperatures, and sanitized various courtrooms at the Summit County Courthouse
Public Inquiries Assistant II
Summit County Department of Job & Family Services
Akron, OH
10.2016 - 06.2020
- Scanned and Indexed incoming mail
- Linked new applications
- Scanned childcare applications into computer system
- Registered new applications and assigned them to specific case managers
- Assisted in providing back up customer service via telephone
Temporary Part Time Case Management Specialist I
Summit County Department of Job & Family Services
Akron, OH
06.2015 - 10.2016
- Determined initial and ongoing eligibility for Medicaid coverage
- Monitored and maintained case files for a specific public assistance program Medicaid according to established criteria
- Utilized interactive interview process through phone calls to collect data
- Entered information and data into Medicaid OIES system or other authorized computer system
- Computed budgets, and prepared and processed support documentation
Seasonal Credit Authorizer
Sterling Jewelers
Akron, OH
10.2014 - 06.2015
- Reviewed and approved credit applications to ensure compliance with company policies
- Utilized system tools and resources to make accurate and profitable lending decisions
- Reviewed customers for potential credit line increases
- Made outbound calls to verify application information
- Researched concerns regarding sales and resolved application or account issues
Insurance Service Representative
National General Insurance
Cleveland, OH
05.2012 - 01.2014
- Took inbound calls from agents and customers for auto insurance policies
- Processed payments, and answered billing and policy questions
- Worked closely with assisting agents by quoting policies, and troubleshooting error messages
Customer Service Representative
Homesite Insurance
Akron, OH
05.2005 - 09.2010
- Resolved customer inquiries regarding homeowner policies
- Processed credit card payments
- Took homeowner claims
- Provided agent support to existing agents
Education
BBA - Marketing
Kent State University
Kent, OH08-2001
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Data entry
- Problem-solving
Timeline
Public Inquiries Assistant II
Summit County Department of Job & Family Services
01.2022 - 12.2024
Temporary Emergency Management Specialist I
Summit County Department of Job & Family Services
06.2020 - 12.2020
Public Inquiries Assistant II
Summit County Department of Job & Family Services
10.2016 - 06.2020
Temporary Part Time Case Management Specialist I
Summit County Department of Job & Family Services
06.2015 - 10.2016
Seasonal Credit Authorizer
Sterling Jewelers
10.2014 - 06.2015
Insurance Service Representative
National General Insurance
05.2012 - 01.2014
Customer Service Representative
Homesite Insurance
05.2005 - 09.2010
BBA - Marketing
Kent State University