Janel Valencik
Millville,PA
Summary
Customer service oriented professional with supervisory and healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CNA
Highlands Health & Rehabilitation Center
06.2025 - Current
- Provided compassionate care to patients, enhancing comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored vital signs, ensuring timely reporting of changes to nursing staff.
- Collaborated with healthcare team to develop and implement care plans.
- Trained new staff on best practices in patient care and safety protocols.
- Implemented infection control measures, contributing to improved patient outcomes.
- Advocated for patients' needs, fostering a supportive environment for recovery.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Patient Qualification Specialist Senior
Apria Health Care
05.2021 - 09.2025
- Qualification processing for durable medical equipment, o2, and pap
- Leadership training, QA’s for reps in lower roles.
- Assisting, management with executive roles, or projects.
- Specializing in authorization for many different insurance companies.
- Trained new staff on qualification protocols and system navigation for optimal performance.
- Consistently met or exceeded performance targets set by management regarding productivity and quality metrics.
- Collaborated with team members on projects, sharing expertise and insights for optimal outcomes.
- Established credibility as a Qualification Specialist by displaying professionalism in all interactions with clients and colleagues alike.
Certified Nursing Assistant (CNA)
The Garden’s - Millville, PA
02.2015 - 06.2022
- Assisted patients with Activities of Daily Living (ADL’s) and documented patient condition using PointClickCare.
- Monitored patients for new symptoms and documented and reported changes in patient condition.
- Assured resident safety by providing a supportive and protective environment.
Dietary
Millville Health & Rehabilitation Center - Millville, PA
11.2010 - 11.2014
- Prepared food for residents every meal, washed dishes, responded to requested made by residents for specific wants.
- Performed services in a timely and professional manner.
Education
Bachelor’s Degree - HealthCare Administration, Minor-Sociology
The University of Arizona Global Campus
San Francisco, CA01.2021
Associate of Science - Nursing
Luzerne County Community College
Watsontown06-2027
Skills
- Scheduling
- HIPAA Compliance
- Communication Skills
- Time Management
- Judgement Making
- Decision Making
- Problem Solving Skill
- Team Work
- Electronic Health Records (EHR)
- Managed Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Workers Compensation
- Leadership Skills
- Analytical Skill
- Interpersonal Skills
- Medical Terminology
- Medicare
- Medicaid
- Tricare
- Customer Service Skills
- Medical Office Procedures
Certification
State of Pennsylvania - Certified Nursing Assistant (CNA) - Certification #10071353.
Timeline
CNA
Highlands Health & Rehabilitation Center
06.2025 - Current
Patient Qualification Specialist Senior
Apria Health Care
05.2021 - 09.2025
Certified Nursing Assistant (CNA)
The Garden’s - Millville, PA
02.2015 - 06.2022
Dietary
Millville Health & Rehabilitation Center - Millville, PA
11.2010 - 11.2014
Bachelor’s Degree - HealthCare Administration, Minor-Sociology
The University of Arizona Global Campus
Associate of Science - Nursing
Luzerne County Community College