Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janel Y Jordan

Columbus

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

19
19
years of professional experience

Work History

Client Services Associate (Receptionist/Customer Service)

Jackson Hewitt
11.2021 - 04.2026
  • Scheduled appointments (outbound calls)
  • Filing
  • customer service
  • greeting clients
  • Managed inbound phone calls

Front Desk Receptionist

The Grand of Dublin (nursing home)
03.2024 - 01.2025
  • Managed inbound phone calls
  • Greeted visitors & vendors and attended to their concerns and complaints
  • Resolved maintenance and Housekeeping requests

Customer Care Specialist

Tenerity
03.2023 - 07.2023
  • Managed inbound customer service calls for multiple departments
  • Verified and updated customer information
  • Addressed customer inquiries regarding claims benefit

Receptionist

J&J Maintenance
04.2007 - 01.2021
  • Appointment Setting
  • Managed accounts payable/receivable
  • Oversaw customer service, payroll, filing tasks, complaints and orders

Education

Ohio State University (OSU)
01-2009

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Columbus State Community College
01-2007

Skills

  • Proficient in Windows 11
  • Basic knowledge of Word, Excel, Suites, Teams and Outlook
  • Typing speed: 40-50 wpm, 8000 keystrokes per hour

Timeline

Front Desk Receptionist

The Grand of Dublin (nursing home)
03.2024 - 01.2025

Customer Care Specialist

Tenerity
03.2023 - 07.2023

Client Services Associate (Receptionist/Customer Service)

Jackson Hewitt
11.2021 - 04.2026

Receptionist

J&J Maintenance
04.2007 - 01.2021

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Columbus State Community College

Ohio State University (OSU)
Janel Y Jordan