Janeli Velez
Grand Prairie
Summary
Motivated individual seeking a new and exciting opportunity within a growing organization. Successful in achieving goals while maintaining high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Credit Union Teller
Neighborhood Credit Union
11.2022 - Current
- Promoted digital banking solutions to members, driving increased adoption of online platforms for managing their finances.
- Strengthened member relationships through excellent customer service and timely resolution of account issues.
- Assisted in increasing credit union membership by promoting products and services to potential members during interactions.
- Reduced teller errors by consistently balancing cash drawer at the end of each shift.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Sales Associate/Keyholder
Uniform Destination
01.2020 - 11.2022
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Kept up with current promotions, exchange policies, payment policies, and security procedures
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance
- Provided product and service information to customers
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
Hostess
Cheddar's Scratch Kitchen
12.2018 - 01.2020
- Maintaining accurate waitlist queues while efficiently directing the seating of guest parties
- Assisted other areas of the restaurant, such as answering phones and completing financial transactions for other employees as needed
- Learned how to use a computer system and an open table program
- Provide training to all new part-time employees
Education
Associate Of Arts - Business Administration And Management
Dallas College At Mountain View Campus
Dallas, TX12.2022
High School - undefined
South Grand Prairie High School
Grand Prairie, TX01.2020
Skills
- Adaptability
- Customer service
- Cash handling
- Attention to detail
- Collaboration
References
Alexis Dailey • Banker at Neighborhood Credit Union
Contact: adailey@myncu.com
(402) 999-5091
Ian Spencer • Manager at Neighborhood Credit Union
Contact: ispencer@myncu.com
(469) 387-9866
Sandra Velez •Plans Examiner at City of Grand Prairie
Contact: svelez@gptx.org
972-237-8234
Noemi Bravo • Manager at Neighborhood Credit Union
Contact: nbravo@myncu.com
(903) 352-7151
Timeline
Credit Union Teller
Neighborhood Credit Union
11.2022 - Current
Sales Associate/Keyholder
Uniform Destination
01.2020 - 11.2022
Hostess
Cheddar's Scratch Kitchen
12.2018 - 01.2020
High School - undefined
South Grand Prairie High School
Associate Of Arts - Business Administration And Management
Dallas College At Mountain View Campus
Similar Profiles
Gennifer ElseyGennifer Elsey
Collateral Specialist at Neighborhood Credit UnionCollateral Specialist at Neighborhood Credit Union
Oliver PollardOliver Pollard
Branch Manager at Neighborhood Credit UnionBranch Manager at Neighborhood Credit Union
Jaimee NapoliJaimee Napoli
Loan Support Specialist at Neighborhood Credit UnionLoan Support Specialist at Neighborhood Credit Union
CHRISTIAN BOYIDDLECHRISTIAN BOYIDDLE
Class A CDL Delivery Driver at Cr England - Global TransportationClass A CDL Delivery Driver at Cr England - Global Transportation
Aaron ChaconAaron Chacon
Campaign Success Manager at Iheart Media CorporateCampaign Success Manager at Iheart Media Corporate