Janeliz Rodriguez
New York
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Seasonal Retail Associate
Macy's
10.2024 - 02.2025
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Representative
EZ Pass
10.2023 - 03.2024
- Answered customer phone calls of customers, speaking both English and Spanish
- Followed up with customers about resolved issues regarding their EZ Pass to maintain high standards of customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promptly responded to inquiries and requests from prospective customers.
OMS Retail Associate
Saks Fifth Avenue
01.2022 - 10.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Stylist Assistant
SCK Salon
11.2021 - 01.2022
- Assisted lead hairstylist in achieving desired results for clients in busy midtown hair salon.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Massaged clients' scalp during shampoos.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
Amazon Prime Shopper
Whole Foods Market
12.2019 - 08.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
GED -
SUNY Manhattan Educational Opportunity Center
New York, NY01-2025
No Degree - Cosmetology License
Empire Beauty School
New York10-2021
Skills
- Positive and engaging demeanor
- Customer engagement
- Teamwork and collaboration
- Customer service
- Type 34 WPM
- FLUENT IN English and Spanish
Timeline
Seasonal Retail Associate
Macy's
10.2024 - 02.2025
Customer Service Representative
EZ Pass
10.2023 - 03.2024
OMS Retail Associate
Saks Fifth Avenue
01.2022 - 10.2023
Stylist Assistant
SCK Salon
11.2021 - 01.2022
Amazon Prime Shopper
Whole Foods Market
12.2019 - 08.2020
GED -
SUNY Manhattan Educational Opportunity Center
No Degree - Cosmetology License
Empire Beauty School
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