Janell Bennett
Phoenix ,AZ
Summary
Extensive experience at Veyo and MTM. Seeking to obtain a full-time position where I can utilize my excellent customer service skills and problem-solving. Proven track record in coordinating urgent medical transportation and managing electronic health records with precision. Recognized for attention to detail and effective communication, ensuring compliance with HIPAA regulations while enhancing service delivery.
Overview
14
14
years of professional experience
Work History
Medical Dispatcher
MTM
08.2022 - Current
- Coordinated transportation logistics for non-emergency medical appointments, ensuring timely service delivery.
- Communicated effectively with clients and medical professionals, and also de-escalated calls.
- Trip Rescues.
- Dispatch discharges.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
- Market Support.
- Urgent Trip Requests.
- 2 computers.
Medical Dispatcher
Veyo
02.2021 - 08.2022
- Coordinated medical transportation requests efficiently, ensuring timely service delivery.
- VA trip distribution.
- Urgent trip requests.
- Dispatch Discharges.
- Market Support
- Provider Support Tickets.
- Zendesk
- Trip Rescue.
- Communicated effectively with clients and medical professionals, and also deescalated calls.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
- 2 computers.
Medical Scheduler
Veyo
10.2018 - 02.2021
- Managed electronic health records, maintaining accuracy and confidentiality for patient information.
- Scheduled hospital discharges, PCPs, specialists, physical therapy, behavioral health, dialysis, etc.
- Answer a high volume of phone calls, and direct other calls to appropriate departments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- 2 computers.
Sales Representative
Teletech/Revana
06.2016 - 06.2017
- Explained products, services, and prices, and answered questions from customers.
- Worked with customers, SS, credit cards, and personal information.
- Set installation appointments for DirecTV customers using RIO and OMS programs.
- 1 computer.
Telemarketer
RPI
04.2012 - 08.2015
- Delivered prepared sales talks that describe products and services in order to persuade potential customers to support police and wounded warriors.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- 3 computers.
Education
High School Diploma -
Penn Foster
Edison, NJMedical Coding -
AAPC
Phoenix, AZ02-2026
Skills
- Customer Service skills
- Quick Learner
- Versatile and multi-skilled person
- Computer Literate
- Teamwork
- Dependable and responsible
- Attention to detail
- Problem-solving abilities
Timeline
Medical Dispatcher
MTM
08.2022 - Current
Medical Dispatcher
Veyo
02.2021 - 08.2022
Medical Scheduler
Veyo
10.2018 - 02.2021
Sales Representative
Teletech/Revana
06.2016 - 06.2017
Telemarketer
RPI
04.2012 - 08.2015
High School Diploma -
Penn Foster
Medical Coding -
AAPC