Melissa Diana Devaruex
Baltimore,MD
Summary
Dynamic Medical Dispatcher with a proven track record at Diamond Medical Laboratories, excelling in patient information management and HIPAA compliance. Recognized for exceptional communication skills and problem-solving abilities, ensuring timely care adjustments and efficient dispatch operations. Committed to delivering high-quality service while maintaining confidentiality and fostering teamwork in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Dispatcher
Diamond Medical Laboratories
Owings Mills, MD
06.2024 - Current
- Assisted in dispatch operations, supporting a team of phlebotomists in coordinating resources and ensuring streamlined communication.
- Communicated critical lab results to nursing staff to ensure timely patient care adjustments.
- Documented all call details with precision and adherence to HIPAA and company confidentiality policies.
- Provided account access support, including troubleshooting and unlocking accounts to resolve access issues efficiently.
- Resolved customer complaints in an efficient and professional manner.
- Maintained accurate records of patient information, including name, pickup location, destination and any special needs or circumstances.
- Handled confidential information in a professional manner.
- Provided assistance during peak times when additional staffing was required.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Collaborated closely with colleagues in order to provide the best possible service experience for customers.
- Maintained confidentiality of patient informa tion according to HIPAA regulations. HIPAA re gulations. r to provide the best possible service experience for customers. s. inta ined confidentiality of patient information according to HIPAA regulations.
Certified Clinical Medical Assistant
Total ENT Care
Towson, MD
11.2023 - 04.2024
- Assisted physicians in preparing for examinations and treatments, including checking vital signs and recording medical histories.
- Performed basic laboratory procedures and specimen collection, ensuring high standards of patient safety and care.
- Managed patient appointments, records, and billing information in the EHR system.
- Supported administrative operations, including filing, patient check-ins, and insurance processing.
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Supported medical staff by answering phones and preparing supply orders.
- Assisted clinicians with in-office procedures.
- Educated patients on prescribed medications, treatments, and procedures.
- Documented information required for patients' specimens and tests completed.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Scheduled patient appointments and managed appointment calendars.
- Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety.
- Prepared patients for exams by taking vital signs and recording medical histories.
- Sterilized instruments and maintained clean work environment.
- Communicated with insurance companies to verify coverage and obtain authorizations.
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork.
- Maintained accurate patient records in electronic health record systems.
- Coordinated referrals to specialists or diagnostic services when needed.
- Ordered supplies, medications, and equipment necessary for practice's operations.
- Kept facility stocked with necessary supplies, equipment and instruments to maintain proper inventory.
- Set up and cleaned examination rooms at start of day, between patients and at end of day.
- Utilized health system standards to clean and sterilize medical instruments.
- Greeted and logged in patients arriving at office or clinic.
- Showed patients to examination rooms and prepared for physicians.
- Interviewed patients to obtain medical information and measure vital signs, weight and height.
- Maintained team productivity by organizing charts, insurance forms, and patient documentation.
Nursing Assistant
UPMC PRESBYTERIAN HOSPITAL
Pittsburgh, PA
04.2018 - 02.2021
- Provide essential care to patients by assisting with daily activities, including bathing, feeding, and mobility support.
- Measure and record vital signs report changes in patient conditions, and communicate effectively with the medical team.
- Maintain a clean, safe and organized environment to support patient recovery and well-being.
- Ensure compliance with HIPAA and confidentiality standards to protect patient information.
- Measured vital signs and updated chart with current information.
- Kept patients comfortable with clean linens and well-stocked rooms.
- Served meals and assisted with self-feeding or directly fed individuals.
- Administered treatments, managed catheters and cleaned patients under direction of clinical staff.
- Exercised patients with restricted mobility to prevent muscle atrophy.
- Examined patients for bruises, wounds and symptoms indicating medical needs.
- Avoided treatment errors, carefully checking personal details and medication information.
- Set up equipment for clinical team to use in treatment and diagnostics.
- Transported patients using wheelchairs, stretchers, or moveable beds.
- Enhanced patient physical recovery with emotional and social support.
- Assisted patients with limited mental and physical capacity in handling daily living tasks.
- Delivered exceptional care to patients suffering from sudden onset and chronic concerns.
- Minimized infection risk to staff and patients by cleaning and sanitizing rooms, equipment and tools.
- Replenished supplies and personal hygiene items in patient rooms.
- Helped patients walk or transfer between beds, chairs, and wheelchairs safely.
- Administered basic first aid and responded to emergency situations.
- Promoted positive atmosphere by interacting compassionately with patients.
- Communicated effectively with patients, family members, and other healthcare professionals.
- Measured and recorded patients' intake and output accurately.
- Escalated condition changes or unusual findings to unit nurse following procedures.
- Changed bed linens regularly while maintaining clean and organized environment.
- Assisted nurses with complex wound care procedures by providing necessary equipment or supplies.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support by listening attentively and responding empathetically to patient concerns.
- Observed patients for changes in condition or behavior, reporting concerns promptly.
- Prepared rooms for new admissions, ensuring all necessary supplies were stocked.
- Helped patients in and out of bed and into wheelchairs with transfer belts or lift equipment.
- Delivered meal trays to patients, assisting with feeding if necessary.
- Actively participated in ongoing education programs for professional development.
- Repositioned bedridden patients regularly to prevent pressure ulcers.
- Checked each resident routinely to deliver on personal care needs.
- Answered call lights to deliver or facilitate immediate patient care.
- Supported patient hygiene, dressing and hair care.
- Documented information in medical charts detailing care, medication requirements and vital sign updates.
- Showed compassion and patience for patients' welfare.
- Provided routine care for bedfast patients, turning patients intermittently to avoid complications.
- Changed bedding and linens regularly to maintain patient comfort and sanitation.
- Emptied catheter bags and provided external and indwelling catheter care.
Education
CCMA -
Fortis Institute
Towson, MD11.2023
Diploma -
W.E.B. Du Bois Environmental Science High School
Baltimore, MD06.2007
Skills
- Patient care and assistance
- Vital sign monitoring
- Phlebotomy and basic lab procedures
- Medical terminology
- HIPAA compliance and patient confidentiality
- Electronic Health Records (EHR) management
- Strong communication and teamwork
- CPR and Basic Life Support (BLS) certified
- Time management
- Critical thinking
- Quick learner
- Patience and calmness
- Team collaboration
- Communication skills
- Call documentation
- HIPAA compliance
- Dispatch operations
- Customer service
- Attention to detail
- Problem solving
- Patient information management
- Information intake
- Dependable and responsible
- Active listening
- Professionalism
- Teamwork and collaboration
- Computer literacy
- Adaptability and flexibility
- Teamwork
- Multitasking
Certification
- Certified Clinical Medical Assistant
- Basic Life Support (BLS)
Timeline
Medical Dispatcher
Diamond Medical Laboratories
06.2024 - Current
Certified Clinical Medical Assistant
Total ENT Care
11.2023 - 04.2024
Nursing Assistant
UPMC PRESBYTERIAN HOSPITAL
04.2018 - 02.2021
CCMA -
Fortis Institute
Diploma -
W.E.B. Du Bois Environmental Science High School