Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Miles

Hagerstown,MD

Summary

Resourceful Dispatcher Office Assistant recognized for high productivity and efficient task completion. Skilled in emergency response coordination, route planning, and customer service management. Excel at communication, problem-solving, and time management to ensure smooth operational flow in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Dispatcher Office Assistant

Mastercorp
Gatlinburg, Tennessee
04.2026 - 09.2026
  • Managed incoming calls and directed inquiries to appropriate teams.
  • Coordinated scheduling for service requests and technician assignments.
  • Organized communication between technicians and clients regarding job updates.
  • Assisted in maintaining accurate records of service activities and inventory.
  • Handled administrative tasks such as filing, data entry, and document preparation.
  • Assisted with training new hires on dispatcher procedures and protocols.

Certified Nursing Assistant

Emory ridge
Powell, Tennessee
02.2025 - 08.2025
  • Assisted patients with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented patient information accurately in electronic health records.
  • Communicated effectively with patients and families regarding care plans.
  • Maintained a clean and safe environment for patients and staff.
  • Followed infection control protocols to ensure patient safety and hygiene.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.

Education

Home Life Academy
Sevierville, TN

Skills

  • Scheduling coordination
  • Records management
  • Electronic health records
  • Data accuracy
  • Patient care assistance
  • Customer service
  • Time management
  • Typing speed
  • Team communication
  • Problem resolution
  • Conflict resolution
  • Written communication
  • Reliability
  • Attention to detail
  • Customer management

Timeline

Dispatcher Office Assistant

Mastercorp
04.2026 - 09.2026

Certified Nursing Assistant

Emory ridge
02.2025 - 08.2025

Home Life Academy
Katelyn Miles