Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janell Jones

Jacksonville,FL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Logistics Specialist

United States Army Active Duty
Fort Drum, NY
08.2020 - 05.2024
  • Organized and maintained order documentation.
  • Conducted inventory checks and resolved discrepancies.
  • Worked with team members to improve process integration and flow.
  • Kept deliveries on track and provided timely status updates.
  • Managed inbound and outbound delivery schedules for optimal flow of goods.
  • Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.

Customer Service Specialist

Walmart
Jacksonville, FL
08.2019 - 08.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Customer Service Assistant

J & A Realty
Jacksonville, FL
06.2018 - 08.2020
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Responded promptly and professionally to feedback, comments and complaints.
  • Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
  • Maintained accurate CRM database by entering and regularly updating client information.

Education

Some College (No Degree) -

University of Maryland - Baltimore County
Baltimore, MD

Skills

  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Data Entry
  • Customer Account Management

Timeline

Logistics Specialist

United States Army Active Duty
08.2020 - 05.2024

Customer Service Specialist

Walmart
08.2019 - 08.2020

Customer Service Assistant

J & A Realty
06.2018 - 08.2020

Some College (No Degree) -

University of Maryland - Baltimore County
Janell Jones