Hi, I’m
Janell Leyba
Corcoran,CA
Summary
Dynamic individual with hands-on experience in medical office support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1
Certification
Work History
Hope Horizon
Clerical Support Associate
12 2023 - 12 2024
Job overview
- Managed high-volume referral caseloads efficiently while maintaining strong attention to detail throughout each referral's progression.
- Collected, verified, recorded and processed client demographics, insurance details, and referral information.
- Managed intake calendars for multiple clinicians, ensuring accurate and efficient scheduling.
- Provided crisis screening and intake services, ensuring timely response and appropriate action during emergency situations.
- Developed rapport with clients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Provided excellent customer service while greeting visitors, answering phone calls, directing inquiries, and taking detailed messages when necessary.
- Completed admissions paperwork while reducing errors by implementing a thorough double-check system before finalizing documentation.
- Expedited emergency admissions by prioritizing tasks effectively during high-pressure situations.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Corrected, completed and processed claims for multiple payors.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Processed medical records requests, assuring release only to appropriate parties with proper authorization.
Kaweah Health
Patient Access Specialist
03 2023 - 10 2023
Job overview
- Obtained orders from providers' offices and verified accuracy of CPT/ICD codes and insurance information.
- Pre-registered patients on the monthly surgery schedule and monitored schedules daily for changes.
- Obtained patient's insurance or Worker's Comp information and determined eligibility for benefits and financial responsibility for specific services rendered.
- Utilized various software programs to process customer payments.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Adventist Health
Care Connection Associate
05 2022 - 03 2023
Job overview
- Maintained accurate records on in-progress and completed in-house and outbound referrals, ensuring full data integrity throughout process.
- Verified insurance coverage and obtained authorization when needed.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Scheduled specialty and primary appointments
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Aria CHC
Referral Coordinator Supervisor
03 2021 - 05 2022
Job overview
- Managed a team of referral coordinators, providing guidance and support for optimal performance and professional growth.
- Developed and implemented training programs for new hires, reducing onboarding time and increasing productivity.
- Fostered a collaborative environment among team members through open communication channels and regular meetings.
- Conducted regular audits of referral documentation, ensuring compliance with relevant regulations and policies.
- Established benchmarks for measuring success within the department, tracking progress against goals regularly to drive continuous improvement efforts.
- Enhanced referral process efficiency by streamlining workflows and improving communication between departments.
- Assisted in the development and implementation of company-wide policies related to referral coordination operations.
Aria CHC
Referral Coordinator
06 2020 - 03 2021
Job overview
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Verified patient's insurance information and determined eligibility for benefits and obtained authorization for specific services rendered.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
Aria CHC
Medical Assistant/Scribe
03 2020 - 06 2020
Job overview
- Demonstrated adaptability by working effectively under various clinical environments alongside different specialties including primary care and gynecology.
- Documented complete information about diagnoses, examinations, treatment plans, and other details directly into charts.
- Enhanced clinic efficiency by preping rooms and assisting physicians with routine procedures and diagnostic tests.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Singh Sinus and Breathing Center
Certified Medical Assistant
01 2020 - 03 2020
Job overview
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Verified insurance eligibility and obtained pre-authorization ahead of medical services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed patient procedures such as skin testing and antigen injections.
- Ensured high-quality patient documentation, leading to improved patient follow-up and care continuity.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
Tachi Palace Hotel & Casino
Customer Service Representative
04 2017 - 12 2018
Job overview
- Maintained professionalism while engaging with customers from diverse backgrounds, creating a welcoming environment that encouraged repeat visits.
- Assisted with marketing plans to boost customer loyalty and enhance customer satisfaction.
- Coordinated exclusive events and promotions for loyal patrons, ensuring a memorable and enjoyable experience.
- Maintained accurate records of player information, enabling targeted marketing efforts for relevant promotions and offers.
City of Lemoore
Administrative Assistant
05 2016 - 04 2017
Job overview
- Established administrative work procedures to track staff's daily tasks.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, preparing crucial documents, and other clerical duties.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Effectively addressed citizen concerns regarding public works issues, fostering positive relationships within the community.
City of Corcoran
Administrative Assistant
08 2014 - 08 2015
Job overview
- Provided outstanding customer service in addressing client concerns or questions related to their inspections or reports.
- Managed filing system, entered data and completed other clerical tasks.
- Enhanced communication between inspectors and clients, ensuring a seamless inspection process.
- Improved inspection processes by implementing efficient scheduling and coordination strategies.
- Maintained accurate records of all inspections conducted, ensuring compliance with industry regulations and company policies.
Education
San Joaquin Valley College
Certificate of Completion in Medical Assisting
01.2020
Skills
- Organized and detail oriented
- Excellent time management
- Proficient in Microsoft Office Suite
- Excellent verbal, written communication, and interpersonal skills
- Ability to multi-task with frequent interruptions
Additional Information
NexGen, i2i, Powerchart, RCI, Sorian, and SmartCare experience
SkillPath Training: How to Successfully Make the Transition to Supervisor
Languages
Spanish
Full Professional
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Timeline
Clerical Support Associate
Hope Horizon
12 2023 - 12 2024
Patient Access Specialist
Kaweah Health
03 2023 - 10 2023
Care Connection Associate
Adventist Health
05 2022 - 03 2023
Referral Coordinator Supervisor
Aria CHC
03 2021 - 05 2022
Referral Coordinator
Aria CHC
06 2020 - 03 2021
Medical Assistant/Scribe
Aria CHC
03 2020 - 06 2020
Certified Medical Assistant
Singh Sinus and Breathing Center
01 2020 - 03 2020
Customer Service Representative
Tachi Palace Hotel & Casino
04 2017 - 12 2018
Administrative Assistant
City of Lemoore
05 2016 - 04 2017
Administrative Assistant
City of Corcoran
08 2014 - 08 2015
San Joaquin Valley College
Certificate of Completion in Medical Assisting
01/2020