Ramesha Young
La Fayette,Ga
Summary
Dynamic leader and adept multi-tasker with a proven track record at Galen Hepatology Office, enhancing office operations through meticulous data entry and customer service excellence. Elevated team productivity at Zaxby's by implementing effective scheduling and conflict resolution strategies. Skilled in Microsoft Office and fostering positive client relations, consistently achieving high levels of customer satisfaction.
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
6
6
years of professional experience
Work History
Clerical Support Associate
Galen Hepatology Office
Chattanooga, TN
02.2024 - Current
- Reviewed files, records and other documents to obtain information or respond to requests.
- Performed basic bookkeeping tasks including preparing bank deposits.
- Performed data entry tasks with accuracy and speed.
- Developed organizational filing systems for confidential customer records and reports.
- Scanned documents and images into computer files using appropriate software programs.
- Maintained confidentiality of sensitive information and documents.
- Answered telephones, directed calls, and took messages.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered incoming telephone calls, questions and client inquiries.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Created documentation, reports and memos.
ASSISTANT MANAGER
Zaxby's
Rome, GA
01.2022 - 01.2024
- Served as a successful leader, promoting and achieving store success
- Encouraged employees to do their best, and increased the store productivity immensely
- Successfully handled visual merchandising, and worked to promote company vision
- Completed a schedule through crunch time
- Successfully handled money transactions, created invoices, audited petty cash, bank picks up and drop off for deposit slips, and made sure registers were reset
- Implemented quality control measures to uphold company standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
SELF-EMPLOYED
Instacart
01.2021 - 01.2022
- Being able to serve people in the comfort of their homes
- Successfully getting groceries or items to people that might not be able to get them for themself
TEAM LEADER
Walmart
Rome, GA
01.2019 - 01.2022
- Continuously maintained high levels of customer satisfaction by providing excellent service
- Effectively organized and maintained inventory, reducing overstock issues and increasing product turnover
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Bachelor's - Administrative Assistant
SHORTER UNIVERSITY
03.2025
High school degree -
CALHOUN HIGH SCHOOL
01.2006
Some College (No Degree) -
Georgia Northwestern Technical College
Calhoun,GASkills
- Word
- Excel
- Good with Numbers
- Good Time Management
- Problem-Solving/Detailed Oriented
- Guest/Customer Services
- Self-Starter
- Strong Communication
- Multi-Tasker
- Positive/ Upbeat attitude
- Data entry
- Customer service
- Time management
- Team leadership
- Scheduling
- Microsoft Office
- Conflict resolution
- Vendor relations
- Typing speed
- Scheduling appointments
- Patient charting
- Strong interpersonal skills
- Payment processing
Timeline
Clerical Support Associate
Galen Hepatology Office
02.2024 - Current
ASSISTANT MANAGER
Zaxby's
01.2022 - 01.2024
SELF-EMPLOYED
Instacart
01.2021 - 01.2022
TEAM LEADER
Walmart
01.2019 - 01.2022
Bachelor's - Administrative Assistant
SHORTER UNIVERSITY
High school degree -
CALHOUN HIGH SCHOOL
Some College (No Degree) -
Georgia Northwestern Technical College