Janell Priddy
Customer Service & Insurance Agent
Bakersfield,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Insurance/CSR/Receptionist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
30
30
years of professional experience
Work History
Receptionist
Envy Salon & Tanning
11.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Rent payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
P & C Agent
Istaffpros Staffing
11.2020 - 07.2021
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
Child Caregiver
Chad & Melissa Brown
10.2014 - 10.2018
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Utilized positive reinforcement techniques to encourage good behavior.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Assisted in potty training and toilet hygiene.
Sr Underwriter Sales & Service
Personal Express Insurance
02.1994 - 02.2014
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to 30-50 customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
South High School
Bakersfield, CA06.1972
Skills
- Expense Reporting
- Multi-Line Telephone Systems
- Mail Handling
- Reception Desk Management
- Bank Deposits
- Data Inputting
- Reminder Calls
- Making Appointments
- Greeting and Seating Clients
- Customer and client relations
Grandchildren Baseball and family time exploring all times with my family
I enjoy all of my grandchildren and watching them grow into amazing people. We have 13 grandchildren from 3 years old to 27 years old. My family is my heart. Love watching one of the older grandsons grow into his skill as a baseball player, being scouted by schools and teams. I think we all work so we can travel and have fun also.
Timeline
Receptionist
Envy Salon & Tanning
11.2022 - Current
P & C Agent
Istaffpros Staffing
11.2020 - 07.2021
Child Caregiver
Chad & Melissa Brown
10.2014 - 10.2018
Sr Underwriter Sales & Service
Personal Express Insurance
02.1994 - 02.2014
High School Diploma -
South High School
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