Janell Schultz
Niangua,MO
Summary
Detail-oriented Patient Service Representative with expertise in patient communication, appointment scheduling, and insurance verification. Committed to enhancing patient experiences and ensuring compliance with healthcare regulations.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Mercy
Springfield, MO
03.2024 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Verified insurance eligibility and explained coverage details to patients.
- Coordinated communication between patients and healthcare providers effectively.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
- Assisted with the completion of medical forms and records.
- Ran credit card batches and balanced deposits on a daily basis.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Sorted and distributed incoming mail daily.
- Verified demographics and insurance information to register patients in the computer system.
Medical Receptionist
Lake Regional
Lebanon, MO
02.2024 - 03.2024
- Managed patient check-ins and appointment scheduling efficiently.
- Coordinated communication between patients and healthcare providers.
- Handled incoming calls and addressed patient inquiries promptly.
- Ensured compliance with privacy regulations and patient confidentiality standards.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in the computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
Medical Front Office Coordinator/Receptionist
Ozarks Community Health Center
Springfield, MO
09.2010 - 01.2024
- Coordinated patient appointments and managed scheduling for healthcare services.
- Assisted patients with registration and insurance verification process.
- Maintained electronic health records and ensured data accuracy.
- Communicated effectively with medical staff regarding patient needs and inquiries.
- Processed incoming calls and directed them to appropriate departments efficiently.
- Managed office supplies and ordered materials to support daily operations.
- Trained new staff on front office procedures and patient interaction protocol.
- Greeted patients, answered phones and scheduled appointments.
- Resolved customer complaints in a timely manner while ensuring adherence to professional standards.
- Provided support for physicians during their day-to-day operations.
- Verified patient demographics, insurance information and medical histories.
- Collected payments for services rendered and applied them to appropriate accounts.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Cashier/Point of Sale Supervisor
Kohls Department Store
Springfield, MO
09.2006 - 12.2011
- Processed customer transactions efficiently at Kohls Department Store.
- Assisted customers with inquiries and product locating.
- Managed cash register and balanced drawer at end of shifts.
- Maintained cleanliness and organization of checkout area.
- Provided excellent customer service to enhance shopping experience.
- Promoted store loyalty programs during customer interactions.
- Handled returns and exchanges following store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed various responsibilities designated by management.
- Stocked shelves with merchandise regularly.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Balanced daily transactions on a computerized point-of-sale system.
- Helped with purchases and signed customers up for a rewards program.
Carry-Out/Facer
Summer Fresh
Marshfield, Missouri
07.2003 - 09.2006
- Organized products on shelves to improve visual appeal and ensure easy access for customers.
- Collaborated with team members to ensure efficient product rotation and stock levels.
- Assisted in training new staff on proper facing techniques and company policies.
- Responded promptly to customer inquiries about product availability and location.
- Assisted customers by bagging their groceries efficiently at checkout stations, and carried them out for people that needed help.
- Maintained cleanliness of bathrooms to create a welcoming environment for customers. and took the trash out
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO12-2009
High School Diploma -
Marshfield High School
Marshfield, MO05-2006
Skills
- Appointment scheduling
- Insurance verification
- Patient communication
- Customer service
- Problem resolution
- Time management
- Team collaboration
- Attention to detail
- Phone etiquette
- Patient greeting
- System updates
- HIPAA compliance
- Appointment reminders
- Payment collection
- Front desk supervision
- Professional demeanor
- Patient registration
- Patient check-in
- Adaptability
Timeline
Patient Service Representative
Mercy
03.2024 - Current
Medical Receptionist
Lake Regional
02.2024 - 03.2024
Medical Front Office Coordinator/Receptionist
Ozarks Community Health Center
09.2010 - 01.2024
Cashier/Point of Sale Supervisor
Kohls Department Store
09.2006 - 12.2011
Carry-Out/Facer
Summer Fresh
07.2003 - 09.2006
Associate of Arts - General Studies
Ozarks Technical Community College
High School Diploma -
Marshfield High School