Janell Spadaro
Millbrae,CA
Summary
Empathetic professional with a strong background in customer service and caregiving. Proven ability to implement personalized care plans and advocate for clients' needs, ensuring their safety, dignity, and overall well-being. Dedicated caregiver with experience in Neurodegenerative disease (dementia) care, providing emotional support and individualized care plans. Known for strong attention to detail and effective communication skills. Complete domestic duties, help with self-care and hygiene and provide companionship. Experienced working with children and elderly.
Overview
27
27
years of professional experience
Work History
Family Caregiver
Personal Care Home
01.2020 - 04.2026
- Provided full-time round the clock care for family member with dementia, focusing on safety, dignity and quality of life.
- Assisted with daily living activities, including medications, bathing, grooming, and meal preparation.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Handled incoming mail, bills and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Implemented individualized care plans tailored to meet needs and preferences.
- Served as a dedicated advocate for needs when interacting with healthcare professionals or insurance companies.
- Enhanced quality of life for patients with dementia by implementing cognitive stimulation activities tailored to individual needs.
Director of Membership Sales
Green Hills Country Club
02.2015 - 08.2021
- Developed and implemented membership sales strategies to enhance recruitment and retention efforts.
- Analyzed market trends to identify opportunities for growth in membership demographics.
- Led team training sessions to improve sales techniques and customer engagement.
- Fostered relationships with potential members through personalized outreach initiatives.
- Participated in local networking events promoting the benefits of club membership within the broader community, resulting in greater brand awareness and lead generation opportunities.
- Developed a comprehensive referral program to encourage current members to refer friends and family, resulting in increased membership numbers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Senior Sales/Senior Catering Manager
Embassy Suites
06.1999 - 02.2015
- Led catering operations for large-scale events, ensuring exceptional service and client satisfaction.
- Developed innovative menu options in collaboration with culinary team to enhance guest experiences.
- Managed vendor relationships, negotiating contracts to optimize cost efficiency and quality of services.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Coordinated logistics for multiple events simultaneously, balancing resources to meet diverse client needs.
- Increased client satisfaction by providing exceptional catering services for various events.
- Maintained strict adherence to food safety guidelines, ensuring the health and well-being of clients and guests.
- Enhanced company reputation by consistently delivering outstanding customer service experiences at every event.
- Developed and maintained strong relationships with clients, leading to repeat business and referrals.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Skyline College
San Bruno, CASkills
- Teamwork and collaboration
- Emotional support
- Dementia Care
- Customer service
- Attention to detail
- Verbal and written communication
- Mobility assistance
- Medication management and appointment reminders
- Behavior redirection
Timeline
Family Caregiver
Personal Care Home
01.2020 - 04.2026
Director of Membership Sales
Green Hills Country Club
02.2015 - 08.2021
Senior Sales/Senior Catering Manager
Embassy Suites
06.1999 - 02.2015
High School Diploma -
Skyline College