Janella Benn-Christie

40 hrs. per week

• Proposed strategic solutions to streamline workflow, communication and process refinement within our ServiceNow user interface, by identifying inefficiencies in the current IT project life cycle.
• Facilitated status meetings to present project updates, discuss challenges, solicit feedback, and maintain open lines of communication with FDA Office of Information Management and Technology (OIMT) and appropriate stakeholders.
• Analyze diverse project initiatives for compliance within the agency and advising IT Governance on approval decisions.
• Managed the progression of multiple IT projects through the Enterprise Performance Life Cycle (EPLC) framework by evaluating project schedules, tracking stakeholder approvals, and coordinating between project teams and IT governance.

40 hrs. per week

• Managed complex acquisition packages from inception through completion with continuous data validation and quality assurance checks ensuring successful contract award within the scope, budget, and time constraints stipulated by Defense Information Technology Contracting Organization (DITCO).
• Led the development and maintenance of key acquisition documents such as Statements of Work, Independent Government Cost Estimates, and Market Research Reports in collaboration with the Project Management Office (PMO).
• Mentored team members in drafting and managing acquisition documents and change requests, contributing to the successful awarding of contracts for the agency.
• Prepared detailed reports on acquisition activities for senior leadership review, highlighting key achievements and areas requiring attention or improvement.
• Coordinated acquisition-related training programs for staff members, enhancing overall knowledge of acquisition best practices within the organization.

40 hrs. per week

• Ensured compliance with national and state laws by analyzing Veteran Owned Small Business (VOSB) documents and public records for regulatory adherence.
• Researched and clarified Service-Disabled Veteran-Owned Small Business (SDVOSB)/VOSB documents, resolving discrepancies and enhancing understanding of regulatory requirements.
• Audited financial statements to identify inconsistencies and effectively communicated findings to government officials, supporting improved decision-making.
• Fostered a positive client relationship by consistently demonstrating professionalism, respect, and empathy towards Veteran business owners.

40 hrs. per week

• Coordinated and validated incoming Tobacco submissions to ensure documents contained required information for processing, enhancing the efficiency of the Center for Tobacco Products (CTP) operations.
• Co-developed, managed and refined an approach for processing Tobacco Registration submissions and assisted in updating the Tobacco registration and Product Listing Module (TRLM), resulting in improved customer satisfaction rates.
• Supervised Document Center staff in handling TR submissions, conducted quality assurance on TRLM data and supported the establishment of process improvement systems across submission types.