Janelle Blake
Van Nuys,CA
Summary
Professional admissions expert adept at guiding students through application processes and enhancing academic communities. Strong focus on collaboration, adaptability, and delivering impactful results. Skilled in student counseling, application evaluation, and program marketing. Known for reliability and effective communication in dynamic environments.
Overview
9
9
years of professional experience
Work History
Admissions Counselor
California Healing Arts College
07.2024 - Current
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Enhanced visibility of scholarship and financial aid options, leading to higher rate of qualified applicants.
- Boosted diversity in student body with targeted outreach initiatives in underrepresented communities.
Admissions Coordinator
LA Film School
01.2022 - 10.2023
- Evaluated and processed admission applications, ensuring compliance with LA Film School's standards
- Improved conversion rates of applicants to enrolled students with personalized follow-up communications.
- Managed diverse team of admissions representatives, fostering inclusive and high-performing team culture.
- Provided guidance on admissions requirements, programs, and financial aid options
- Consistently meeting enrollment metrics
- Conducted detailed tours of campus facilities, fostering welcoming environment that increased prospective student interest.
- Regularly monitored and analyzed enrollment data to track progress toward student retention and enrollment goals
- Developed relationships with students and parents to ensure successful progress within each program
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
Maître' D
Firehouse Hotel/ Restaurant
03.2019 - 01.2021
- Oversaw the smooth operation of the front-of-the house, ensuring impeccable service standards in a fine dining setting
- Managed and led a team of servers, hosts, and support staff to deliver an exceptional dining experience
- Handled reservations, seating arrangements, and special requests with a focus on personalized detail
- Promoted special menus, wine pairings, and promotions to enhance the overall dining experience and encourage upsell
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Maintained discretion when handling celebrity clientele
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Front of the House/Catering
Bouchon Bistro
10.2015 - 01.2018
- Results-driven Private Events Catering Specialist with a proven track record of orchestrating seamless and sophisticated culinary experiences for high-end clientele
- Adept at managing intricate event logistics and exceeding client expectations
- Demonstrated expertise in client relationship management, event coordination, attention to detail, and crisis management while creating innovative solutions to different challenges
- Addressed guest concerns and issues promptly and professionally, striving to exceed guest's expectations
- Fostered a culture of continuous improvement, inspiring innovation and growth within the organization.
Education
BS. - Film and Media Studies
Arizona State University
Certification - French Studies
International College de Cannes
Associate of Arts - General Studies/French
Los Angeles Valley College
Van Nuys, CA06-2021
Skills
- Communication
- Interpersonal Skills
- Problem Solving
- Organizational Skills
- Cultural Sensitivity
- Operating Systems
- Student counseling
- Admissions
- On-campus event planning
- Recruitment
- College counseling
- Problem-solving
Operatingsystems
- Microsoft Office
- Excel
- Teams
- Vonage
- Salesforce
- Velocify
- Slack
Timeline
Admissions Counselor
California Healing Arts College
07.2024 - Current
Admissions Coordinator
LA Film School
01.2022 - 10.2023
Maître' D
Firehouse Hotel/ Restaurant
03.2019 - 01.2021
Front of the House/Catering
Bouchon Bistro
10.2015 - 01.2018
Certification - French Studies
International College de Cannes
BS. - Film and Media Studies
Arizona State University
Associate of Arts - General Studies/French
Los Angeles Valley College
Similar Profiles
Lori RaydoLori Raydo
Massage Therapist at EastWest College of Healing ArtsMassage Therapist at EastWest College of Healing Arts
Shannon HALLShannon HALL
Esthetic & Spa Therapist Instructor/Administration Assistant at Windsong College Of Healing ArtsEsthetic & Spa Therapist Instructor/Administration Assistant at Windsong College Of Healing Arts
Myown SimsMyown Sims
Sculpture Studio Monitor at California College of the ArtsSculpture Studio Monitor at California College of the Arts