Accomplished Apartment Management Professional who takes pride in being a dependable and proactive right-hand partner to the Community Manager, with more than 30 years of experience in the following areas:
Proven success in efficient execution of office procedures: preparing documents and correspondence; generating reports; processing invoices and designing marketing materials
Demonstrated leadership for processes and personnel; selecting and training top performers, mentoring; strong history of streamlining and organizing to increase productivity
Consistent focus on resident relations and satisfaction; excellent communication and listening skills; diplomacy and courtesy in resolving conflicts
Computer skills including Word, Excel, and Outlook: Yardi, TAA Bluemoon, Rent Café, Real Page, CRM, previous Onesite, HudManager, AMSI and Remanage.
Overview
18
18
years of professional experience
Work History
ASSISTANT MANAGER
Adara Communities
07.2025 - Current
Tour property with prospects, process and approve rental applications
Process and prepare lease contracts and final account statements
Collect and post rental payments
Instrumental in increased occupancy and resident approval ratings
Provide support to Property Manager in management of staff and resident relations
ASSISTANT BUSINESS MANAGER
Francis Property Management
12.2007 - 07.2025
Collected and posted rental payments
Processed weekly and monthly reports
Verified and processed invoices
Coordinated vendor scheduling of unit turns
Resolved conflicts and problems
Toured property with prospects, processed and approved rental applications
Processed and prepared lease contracts, final account statements, filed evictions and appeared in court
Provided support to Property Manager in management of staff and resident relations
Instrumental in team achievement of increased occupancy, resident approval ratings and Property of the Year
Skills
Highly dedicated, detailed and results oriented; organized multitasker with strong time management in fast-paced and time-critical settings; reliable, with outstanding record of punctuality and attendance
AWARDS AND ACHIEVEMENTS
Assistant Manager of the Year 2014 and 2018, Certified Apartment Manager-CAM, 2015, Above and Beyond Award 2016, Property of the Year 2015 and 2021, Trainer and Mentor