Summary
Overview
Work History
Skills
AWARDS AND ACHIEVEMENTS
Timeline
Generic

Janelle Cook

Conroe,TX

Summary

  • Accomplished Apartment Management Professional who takes pride in being a dependable and proactive right-hand partner to the Community Manager, with more than 30 years of experience in the following areas:
  • Proven success in efficient execution of office procedures: preparing documents and correspondence; generating reports; processing invoices and designing marketing materials
  • Demonstrated leadership for processes and personnel; selecting and training top performers, mentoring; strong history of streamlining and organizing to increase productivity
  • Consistent focus on resident relations and satisfaction; excellent communication and listening skills; diplomacy and courtesy in resolving conflicts
  • Computer skills including Word, Excel, and Outlook: Yardi, TAA Bluemoon, Rent Café, Real Page, CRM, previous Onesite, HudManager, AMSI and Remanage.

Overview

18
18
years of professional experience

Work History

ASSISTANT MANAGER

Adara Communities
07.2025 - Current
  • Tour property with prospects, process and approve rental applications
  • Process and prepare lease contracts and final account statements
  • Collect and post rental payments
  • Instrumental in increased occupancy and resident approval ratings
  • Provide support to Property Manager in management of staff and resident relations

ASSISTANT BUSINESS MANAGER

Francis Property Management
12.2007 - 07.2025
  • Collected and posted rental payments
  • Processed weekly and monthly reports
  • Verified and processed invoices
  • Coordinated vendor scheduling of unit turns
  • Resolved conflicts and problems
  • Toured property with prospects, processed and approved rental applications
  • Processed and prepared lease contracts, final account statements, filed evictions and appeared in court
  • Provided support to Property Manager in management of staff and resident relations
  • Instrumental in team achievement of increased occupancy, resident approval ratings and Property of the Year

Skills

  • Highly dedicated, detailed and results oriented; organized multitasker with strong time management in fast-paced and time-critical settings; reliable, with outstanding record of punctuality and attendance

AWARDS AND ACHIEVEMENTS

Assistant Manager of the Year 2014 and 2018, Certified Apartment Manager-CAM, 2015, Above and Beyond Award 2016, Property of the Year 2015 and 2021, Trainer and Mentor

Timeline

ASSISTANT MANAGER

Adara Communities
07.2025 - Current

ASSISTANT BUSINESS MANAGER

Francis Property Management
12.2007 - 07.2025
Janelle Cook