JANELLE DILLON

• Administered, coordinated, directed and maintained office operations of administrative systems procedures for a 234- licensed bed facility.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Maintained a profitable positive net outcome for the facility for the past year.
• Ensured facility maintained compliance with regulatory standards during survey visits and annual survey outcomes
• Maintained average 80% occupancy
• Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families, and visitors
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

• Primary responsibility consisted of planning, organizing, and supervising 110-bed licensed facility.
• Increased facility census from 50% to 59% within four months.
• Strong interpersonal skills related to coordinating with other healthcare providers concerning treatment plans for patients.
• Expenses control and financial management of facility budget.
• Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
• Facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
• Assist in interpretation and implementation of governing board policies and procedures.
• Maintained facility Quality Measure Star rating at four stars, overall facility star rating was rated at two stars.

• Increased facility average MCR rate by completing assessments accurately, timely and according to regulatory guidelines.
• Provided Managed Care representative with weekly updates on patient progress to receive continued authorization of rehabilitation stay.
• Collaborated with staff, management and external groups to coordinate patient care.
• Participated in weekly management team meetings to discuss resident status, census changes and resident complaints or concerns.
• Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.

• Increased revenue by developing COVID unit focused on promoting business during pandemic following CDC guidelines and recommendations.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Maintained 4 Star facility rating from 2019- current.
• Directed hiring and recruitment of personnel in all departments.
• Collected, validated and distributed information to employees

• Tracked expenses, processed invoices and completed other related accounting tasks.
• Managed department inventory, including purchasing, stocking and organizing items.
• Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
• Tracked expenses, processed invoices and completed other related accounting tasks
• Arranged conference rooms and facilities to prepare for meetings

• Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.

• Strong emphasis in educating staff on skilled documentation and importance of accuracy with ADL coding. In last two years of employment, assisted facility with making positive outcome in financial reporting.
• Completed assessments accurately and timely according to state and federal guidelines.
• Involvement with care planning and discharge process with IDT team.
• Currently receiving intended revenue based on timely assessments in stead of default payments.
• Average Medicare rate in last quarter at 535 and MCD at 144.
• Maintained authorization status on patients and provided weekly updates to insurance companies.
• Conducted several appeal processes with patient with average success rate of 95%.
• Assisted with education process to decrease patients return to acute setting.
• Participated in managing and monitoring Quality Measures. Five Star Facility rating currently.

Actively participated in management decisions involving census and staffing concerns keeping average census rate at 85% in 120 bed facility. Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment. Supervised and managed daily activities of clinical team consisting of physicians, nurses and support staff. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

• Completed rotation and duties of each department in nursing facility.
• Collectively collaborated with Admission Coordinator on admission process and community marketing efforts.
• Conducted daily rounds to ensure that each departments followed policies and procedures of facility.
• Present and involved with weekly conference calls with corporate to ensure that facility operations were maintained.
• Active in development of process to increase financial growth and decrease spending.
• Participated in annual survey with one infection control deficiency that was desk reviewed.
• Actively assisted and participated in facilities personnel process that included hiring, disciplinary actions, and grievance resolution.
• Routinely collaborated with department managers to correct problems and improve services.