Janelle Espinoza
Tucson,AZ
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk / Dispatch Scheduler
United Fire Equipment
10.2024 - 11.2025
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Improved office efficiency with thorough record-keeping of appointments, reschedules, and cancellations.
- Boosted client retention rates through courteous handling of appointment reminders and follow-ups via phone calls or emails.
- Displayed exceptional time management skills by consistently meeting deadlines for scheduling tasks and promptly addressing urgent requests.
Contact Center Representative
Pyramid federal credit union
11.2022 - 03.2024
- Help and assist members with account inquiries. Assist with open and closing accounts. Assist members with mobile banking questions. Help open additional savings, CD's, money market or additional checking accounts. Help with any bank transactions the member would like done over the phone. Let all members know about any special promotions going on at the moment. Answering all and any questions to the best of my availability.
Warehouse Associate
Amazon TUS2 Fulfillment Center
09.2019 - 10.2022
- Reactive chaser
- Problem solver
- Stow
Main Bank Cashier
Casino del Sol
04.2016 - 11.2019
- Customer service
- Cash handling
- Counting all incoming and outgoing money for casino. Keeping track of winnings count and amounts
PT Receptionist
Anytime Storage
06.2018 - 10.2019
- Handle all cash and card payments
- Answer all incoming calls and provide great customer service while providing great customer service.
- Resolve and find Solutions to any customers concerns.
- File. Data input on computer
Front House lead
Buffalo Wild Wings
04.2014 - 08.2019
- Greeting customers
- Providing great customer service
- Help resolve any issues up to customers satisfaction.
Education
High school diploma or GED -
Cholla High Magnet School
Tucson, AZ05.2010
Skills
- Typing
- Card and check transaction
- Multi-line phone systems
- Microsoft Excel
- Customer support
- Dispatching
- Scheduling
- Organizational skills
- Administrative experience
- Shipping & Receiving
- Data entry
- Pricing
- Inventory Control
- Computer skills
- Computer literacy
- Microsoft Office
- Warehouse Distribution Experience
- Time management
- Communication skills
- Banking
- Phone etiquette
- Filing
- Great customer service
Certification
Driver's License
Languages
English
Full Professional
Timeline
Front Desk / Dispatch Scheduler
United Fire Equipment
10.2024 - 11.2025
Contact Center Representative
Pyramid federal credit union
11.2022 - 03.2024
Warehouse Associate
Amazon TUS2 Fulfillment Center
09.2019 - 10.2022
PT Receptionist
Anytime Storage
06.2018 - 10.2019
Main Bank Cashier
Casino del Sol
04.2016 - 11.2019
Front House lead
Buffalo Wild Wings
04.2014 - 08.2019
High school diploma or GED -
Cholla High Magnet School