Janelle Etcher
Cambridge,OH
Summary
Dedicated driver with proven expertise in delivering exceptional customer service and ensuring timely, accurate food deliveries. Known for maintaining high safety standards and optimizing routes to enhance efficiency.
Overview
2027
2027
years of professional experience
Work History
Driver
DoorDash
Cambridge, OH
2024 - Current
- Delivered food orders efficiently and accurately to customers in designated timeframes.
- Navigated various routes using GPS technology to optimize delivery paths.
- Communicated effectively with customers to ensure satisfaction and address concerns.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Consistently managed multiple deliveries while maintaining high service standards.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Waitress
Cracker Barrel
Cambridge, OH
04.2002 - 09.2018
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Efficiently processed orders and communicated with kitchen staff to maintain service flow.
- Assisted in training new team members on restaurant policies and procedures.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Collaborated with coworkers to support high-volume service during peak hours.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Demonstrated adaptability by efficiently handling diverse customer requests and dietary restrictions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Cambridge Ohio School
Cambridge, OH06-2003
Diploma - Business Administration
Mid-East Career And Technology Center
Zanesville, OH06-2003
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle inspection
- Safety management
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Vehicle inspections
- Route management
- Transportation
- Traffic law observation
- Vehicle maintenance
- Inclement weather driving
- Passenger transportation
- Relationship building
- Accident prevention
- Order picking and processing
- Shipping and packaging
- Team building
- Appointment scheduling
- Verbal and written communication
- Friendly and outgoing
- Map reading
- Physical stamina
- Patience and tact
- Emergency response
- Passenger support
- Delivery pickup
- Safe driving techniques
- Daily logging
- Load monitoring
- Confidentiality
- Continuous improvement
- Multitasking Abilities
- Self motivation
- Organizational skills
- Active listening
- Decision-making
- Reliability
- Written communication
- Task prioritization
Timeline
Waitress
Cracker Barrel
04.2002 - 09.2018
Driver
DoorDash
2024 - Current
Cambridge Ohio School
Diploma - Business Administration
Mid-East Career And Technology Center