Janelle Fulgoni
Bloomington,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Receptionist/Treatment Coordinator
Pavilion Smile Dental
01.2015 - 07.2021
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment plans.
- Increased overall revenue of dental office by 80% by achieving production goals set forth.
- Explained treatment choices to patients and helped determine best options.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Dental Front Office Receptionist
Claremont Serenity Dentistry
12.2011 - 03.2014
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns.
- Obtained payments from patients and scanned identification and insurance cards.
- Carried out front office duties utilizing data entry skills in framework of dental database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Associate Degree In Science - Administrative Healthcare Management
San Joaquin Valley College
Hesperia, CA09.2012
Skills
- Insurance Verification
- Reminder Calls
- Caring and Empathetic
- Claim Processing
- Insurance Coordination
- Office Administration
- Patient Care Coordination
- New Hire Training
- Appointment Scheduling
- HIPAA Regulations
- Gathering Information From Patients
- Dental Software
- Payment Collection
- Filing
- Dental Terminology
Timeline
Receptionist/Treatment Coordinator
Pavilion Smile Dental
01.2015 - 07.2021
Dental Front Office Receptionist
Claremont Serenity Dentistry
12.2011 - 03.2014
Associate Degree In Science - Administrative Healthcare Management
San Joaquin Valley College
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