Lacey Newburn
Palmdale,CA
Summary
Dynamic Treatment Coordinator with extensive experience, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and care coordination. Skilled in treatment planning and administrative support, ensuring streamlined operations and optimal patient outcomes. Committed to fostering a hygienic and welcoming environment.
Overview
16
16
years of professional experience
Work History
Treatment Coordinator, Insurance, Receptionist and Office Manager
Cinema Dental Care
Valencia, California
03.2025 - 04.2026
- Developed treatment plans outlining patient financial responsibilities post-insurance
- Call insurances for eligibility and treatment history
- Coordinated patient appointment schedules, optimizing time management for efficient office flow
- Assisted in documenting treatment notes during patient consultations to ensure accurate records.
- Answered incoming phone calls promptly
- Handled incoming calls on behalf of the doctor
- Provide patients with paperwork at first appointment
- Maintained organized, hygienic front office environment to enhance patient comfort and experience.
- Maintained cleanliness of patient chairs for hygiene standards
- Provided patients with oral hygiene kits to promote dental health.
- Received training in Dentrix software for patient management
- Communication with back office staff
Infant Nanny
Private Home
Lancaster, California
09.2024 - 02.2025
- Provided reliable, caring supervision for infant, ensuring safety and emotional support.
- Communicated promptly with parents regarding urgent issues or questions to ensure child’s safety and well-being
- Updated parents regularly on child's development and milestones to foster communication and involvement
- Incorporate tutoring and fun activities to keep each child learning and engaged
- Maintain a safe, clean, and organized home environment at all points
- Use first aid training to clean and dress any minor scrapes, cuts, or insect bites
- Coordinated household chores to maintain a clean and organized environment, supporting child's well-being. to maintain a clean and orderly environment for the child
Orthodontic Assistant
Adamian Orthodontics
Reseda, California
09.2024 - 02.2025
- Prep and finish placement of braces
- Secured brackets onto teeth by applying bonding material, ensuring effective brace placement.
- Placement of wires
- Wire bending
- Fit and cement bands for molars and for appliances
- Maintain a wire sequence to end result
- Taking impressions
- Creating beautiful smiles
- Taking records such as photos and x-rays.
- Reviewed wisdom teeth during brace removal, facilitating necessary referrals for further care.
Caregiver
In-Home Support Services
Palmdale, California
07.2024 - 02.2025
- Delivered compassionate therapy in home and community settings, enhancing client well-being
- Bath and dress client
- Managed daily medication schedule, promoting adherence to treatment plans
- Prepared food and drinks
- Client had severe migraines so cold packs constantly given
- Accompanied clients to doctor appointments, ensuring access to necessary care
- Calling doctors and scheduling appointments
- Vacuum/mop/sweep all rooms
- Clean kitchen daily
- Dust daily
- Washed bathroom and tub for bathing
- Laundry washed, dried, and put away
- Prepared coffee for client consumption
- Private Home
Orthodontic Assistant
Theurer Orthodontics
Lancaster, California
06.2019 - 05.2024
- Taking photos/x-rays and uploading them into charts
- Scanning teeth for retainers
- 3D printing of patient teeth and making retainers
- Use imp to pour up into a cement mold for wire retainers/appliances
- Perform routine maintenance on instruments and equipment to preserve correct operation.
- Sterile processing instruments and equipment
- Cleaning/maintenance for instruments
- Set up trays for assistants
- Send out lab orders
- Managed inventory for entire office
- Ensured all records and documentation were entirely free of errors
- All orthodontic assisting job duties when needed/busy.
Dental receptionist
Palmdale Children's Dental
Palmdale, California
01.2016 - 06.2019
- Coordinated daily workflow to optimize task completion and enhance office operations.
- Ensured accurate billing for each patient visit.
- Performed dental coding for insurance claims.
- Answered phones promptly to assist patients and staff.
- Obtained pre-authorizations from insurance companies to facilitate patient treatment.
- Handled bill payments, managed collections, and processed bank deposits.
- Recorded and organized financial transactions to ensure accuracy.
- Provided comprehensive support to doctor for various administrative duties.
- Communicated with parents to resolve concerns about patient care and ensure satisfaction.
- Oversaw office management to maintain organization and streamline administrative processes.
Orthodontic Assistant
Smile Dental Group
Palmdale, California
12.2016 - 12.2018
- All orthodontic treatment
- Changing wires/replacing wires
- Wire sequence to finish
- Impressions on all teeth and bite
- Photos of start, finish, and progress
- Talk to parents about treatment and scheduling appointments
- Fit and cement bands
- Re-place broken or missing brackets
- Bonding at beginning
- Removal of everything at end of treatment
- Traveled between 3 offices every week
- Take instruments to each office with me
Orthodontic Assistant
Snow Orthodontics
Palmdale, California
12.2009 - 12.2017
- Managed patient records and appointment scheduling efficiently.
- Educated patients on proper oral care and appliance maintenance.
- Prepared treatment rooms with necessary tools and equipment.
- Sterilized instruments and maintained a clean work environment.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Prepared patients for dental radiographs and photographs.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Monitored progress of each case by tracking changes in tooth movement over time.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Participated in continuing education courses related to orthodontics whenever possible.
- Maintained cleanliness and organization of the orthodontic treatment area.
- Maintained patient comfort during dental procedures.
Education
Studying to become a Elementary School teacher -
Antelope Valley College
Lancaster04-2026
High School -
Quartz Hill High School
Lancaster06-2008
Orthodontic/Dental Assistant - Dental/Orthodontics
The Valley School For Dental Assisting
Encino, CAX-ray License, Ultrasonic, Dental Practice Act, Infectious Control - Dental Assisting-Orthodontic
The Valley School of Dental Assisting
Encino, CABLS Provider -
CPR Training Center-American Heart Association
Alhambra, CASkills
- Patient scheduling
- Insurance verification
- Patient communication
- Care coordination
- Treatment planning
- Dental care
- Dental procedures
- X-ray interpretation
- Insurance expertise
- Payment collection
- Administrative support
- Office administration
- Patient safety
- Customer service
- Child development
- Teaching experience
Timeline
Treatment Coordinator, Insurance, Receptionist and Office Manager
Cinema Dental Care
03.2025 - 04.2026
Infant Nanny
Private Home
09.2024 - 02.2025
Orthodontic Assistant
Adamian Orthodontics
09.2024 - 02.2025
Caregiver
In-Home Support Services
07.2024 - 02.2025
Orthodontic Assistant
Theurer Orthodontics
06.2019 - 05.2024
Orthodontic Assistant
Smile Dental Group
12.2016 - 12.2018
Dental receptionist
Palmdale Children's Dental
01.2016 - 06.2019
Orthodontic Assistant
Snow Orthodontics
12.2009 - 12.2017
Studying to become a Elementary School teacher -
Antelope Valley College
High School -
Quartz Hill High School
Orthodontic/Dental Assistant - Dental/Orthodontics
The Valley School For Dental Assisting
X-ray License, Ultrasonic, Dental Practice Act, Infectious Control - Dental Assisting-Orthodontic
The Valley School of Dental Assisting
BLS Provider -
CPR Training Center-American Heart Association