Janelle Holbrooks
Whitehall,NY
Summary
Dynamic professional with extensive experience at Stewart's Shops, excelling in customer service and team collaboration. Proven track record in optimizing operations and training staff, enhancing efficiency and safety. Skilled in cash handling and problem-solving, consistently achieving performance goals while maintaining high standards of quality and service.
Diligent Crew Member with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member/Shift Supervisor/Assistant Manager
Stewart's Shops
05.2021 - Current
- Worked front counter, and other areas.
- Trained new employees and delegated daily tasks and responsibilities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed store opening and closing procedures and balanced tills.
- Took orders, prepared meals, and collected payments.
Warehouse Production Associate
The Vermont Country Store
10.2019 - 06.2021
- Optimized storage space by reorganizing product placement based on demand patterns and seasonal fluctuations.
- Participated in cross-functional teams, collaborating on process improvement initiatives that resulted in cost savings or enhanced performance outcomes.
- Stayed current with industry trends and best practices, incorporating new ideas to drive continuous improvement efforts.
- Assisted in the implementation of new software systems for improved inventory tracking and order processing.
- Contributed to the reduction of workplace accidents by participating in safety trainings and promoting awareness among colleagues.
- Supported inventory control efforts with regular cycle counts, reporting discrepancies to management for swift resolution.
- Aided in the training of new hires, sharing best practices for efficient task completion within the warehouse setting.
- Collaborated with team members to consistently meet or exceed daily production goals and deadlines.
Education
Whitehall Central School District
Whitehall, NY06-1993
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cleaning
- Cash handling
- Attention to detail
Certification
- Food Safety Certification
- Training Seminars consistent with job postion
Timeline
Crew Member/Shift Supervisor/Assistant Manager
Stewart's Shops
05.2021 - Current
Warehouse Production Associate
The Vermont Country Store
10.2019 - 06.2021
Whitehall Central School District
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