Janelle Johnson
Frisco,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
AAA CORPORATION
05.2021 - 04.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Streamlined communication processes for improved information exchange between customers and team members.
Customer Service Cashier
Market Street Grocery
11.2019 - 03.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Floor & Decor
08.2018 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Nebraska Furniture Mart
10.2017 - 12.2017
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Education
High School Diploma -
Merl Grove High School
Kingston, Jamaica05.2012
Skills
- Billing Inquiries
- Problem /solving
Timeline
Customer Service Agent
AAA CORPORATION
05.2021 - 04.2023
Customer Service Cashier
Market Street Grocery
11.2019 - 03.2021
Customer Service Representative
Floor & Decor
08.2018 - 10.2019
Customer Service Representative
Nebraska Furniture Mart
10.2017 - 12.2017
High School Diploma -
Merl Grove High School
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