Janelle Kenny

• Safety & Compliance: Maintain Fair-Housing compliance and monitor occupancy levels to ensure facility standards.

• Conflict Resolution: Handle resident complaints and disputes, utilizing de-escalation skills to maintain a peaceful environment.

• Operations: Process applications, run background/credit checks, and respond to on-site emergencies and urgent issues.

• Financial Oversight: Collect rent, post payments, and monitor late accounts to ensure financial stability of the site.

Inspections: Managed move-in/move-out inspections and coordinated maintenance to ensure facility safety.

• Crisis Management: Responded promptly to tenant inquiries and concerns to ensure a safe and comfortable environment.

• Documentation: Maintained accurate resident and financial records with strict adherence to confidentiality policies.

• Enforcement: Ensured compliance with housing policies, safety procedures, and fair housing regulations.

Investigation: Conducted in-depth interviews to elicit sufficient information for case development and fraud suspicion.

• Legal Adherence: Kept abreast of changing laws, regulations, and policies to assure correct application of county standards.

• Case Management: Developed and implemented case plans and researched applicant status utilizing various law enforcement/government databases.

• Conflict Liaison: Informed and advised clients on services and made financial arrangements with public utilities and landlords.

• Facility Oversight: Conducted apartment inspections and "well checks" on tenants to ensure safety and policy adherence.

• Invoicing: Managed accounts payable and created invoices for tenants and vendors.

• Managed daily office operations, ensuring a smooth workflow and efficient task completion.
• Coordinated scheduling for meetings and property showings, optimizing time management for staff and clients.
• Supervised administrative staff, providing guidance and support to improve team performance and productivity.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Communication: Managed high-volume incoming calls while maintaining effective "talk time" and accuracy under pressure.

• Policy Review: Calculated rates and verified policy holder information for accuracy and fraud prevention.

• Processed policy applications and renewals, ensuring compliance with company standards and regulations.
• Assisted clients in selecting appropriate auto insurance policies based on individual needs and preferences.
• Provided excellent customer service by addressing inquiries and resolving issues efficiently.

• Assisted in patient preparation and comfort during dental procedures
• Managed scheduling and patient follow-up calls to enhance office efficiency
• Educated patients on oral hygiene practices to promote long-term health
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.