Janelle Lawellin
Hanford,CA
Summary
Dynamic professional with a strong background in compliance management and excellent communication skills, honed as an Assistant Manager-Trainee at Big 5 Sporting Goods. Proven ability to enhance customer satisfaction and streamline operations, demonstrating adaptability and a positive attitude in high-pressure environments. Committed to fostering teamwork and promoting a safe, inclusive atmosphere.
Overview
11
11
years of professional experience
Work History
Assistant Manager-Trainee
Big 5 Sporting Goods
Visalia, CA
08.2025 - Current
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Supported inventory management by tracking stock levels and assisting with replenishment processes.
- Engaged with customers to provide product knowledge and enhance shopping experience.
- Collaborated with team members to maintain visual merchandising standards throughout the store.
- Addressed customer inquiries promptly, resolving issues to promote satisfaction and loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Correctional Officer
Fresno County Sheriff's Office
Fresno, CA
06.2018 - 07.2024
- Implemented conflict resolution techniques to de-escalate tense situations, fostering a safer environment for inmates and staff.
- Developed reports documenting incidents and inmate behavior, ensuring accurate communication within the department.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
Service Aide/Dispatcher
Fresno Yosemite International Airport Police Department
Fresno, CA
12.2016 - 06.2018
- Assisted in daily operations by maintaining cleanliness and organization of workspaces.
- Trained new staff on operational procedures and safety protocols to ensure compliance.
- Exhibited keen attention-to-detail in performing data-entry tasks related to client files and recordkeeping systems.
- Ensured strict adherence to company policies, industry regulations, safety standards, promoting a safe environment for all involved parties.
- Developed strong relationships with both internal colleagues and external contacts, enhancing collaboration efforts across departments or organizations as needed.
- Efficiently managed high-pressure situations while maintaining a calm demeanor and delivering exceptional service.
Youth Counselor/Office Assistant
Fresh Start Youth Services
Fresno, CA
01.2015 - 06.2018
- Streamlined documentation processes, improving accuracy and accessibility of client records for staff use.
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Provided crisis intervention and emotional support to youth.
Education
High School Diploma -
Linden High School
Linden, CABachelor of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ12-2027
Skills
- Decision-making capacity
- Policy administration
- Reporting and documenting
- Compliance management
- Positive attitude
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Assistant Manager-Trainee
Big 5 Sporting Goods
08.2025 - Current
Correctional Officer
Fresno County Sheriff's Office
06.2018 - 07.2024
Service Aide/Dispatcher
Fresno Yosemite International Airport Police Department
12.2016 - 06.2018
Youth Counselor/Office Assistant
Fresh Start Youth Services
01.2015 - 06.2018
High School Diploma -
Linden High School
Bachelor of Science - Forensic Psychology
Grand Canyon University