Janelle Lopez
Orlando,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, enthusiastic, proactive and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Cashier
Publix
Orlando, FL
06.2023 - 02.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Followed company security procedures for handling large sums of money.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Built and maintained productive relationships with employees.
Sales Associate
Up In Smoke Vapor
Orlando, FL
12.2022 - 06.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate
Trek Bicycle/ David's World Cycle
Orlando, FL
01.2022 - 06.2023
- Demonstrated knowledge of bicycles features to customers during showroom visits and test drives.
- Conducted test drives for prospective buyers.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Collaborated with team members to develop effective sales plans.
- Developed and implemented strategies to meet sales quotas.
- Advised customers on financing options and warranties available for their purchase.
- Spotted equipment issues in addition to ordering and installing new parts.
- Worked closely with customers to address questions and inquiries.
- Conducted routine services and safety checks in addition to cleaning, degreasing and lubricating bicycles.
- Performed repairs and maintenance on all types of bicycles, including mountain bikes, road bikes, BMXs and cruisers.
- Performed wheel truing services to align rims properly in relation to the hub axle.
- Installed new parts such as chains, tires and tubes.
- Troubleshot mechanical issues with the use of specialized tools.
- Assembled new bicycles for customers, modeling features and operational guidelines.
- Adjusted speed and gear mechanisms to optimal settings.
Sales Associate
EL POPO Smoke Shop
Orlando, OK
03.2022 - 12.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
Medical Assistant
Wellness Center USA
Orlando, OK
01.2021 - 12.2021
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized charts, documents and supplies to maintain team productivity.
Receptionist
National Pain Institute
Orlando, FL
02.2019 - 12.2019
- Answered incoming calls, took messages, and transferred calls to the appropriate nurses or providers.
- Scheduled and confirmed appointments.
- Greeted patients and provided them with assistance by checking them in and out of their appointments.
- Provided excellent customer service at all times while interacting with both internal and external patients.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily lunch schedule with pharmaceutical sales reps, set appointments with providers and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
GED -
Florida Career College
Orlando, FL01-2021
Skills
- Drawer Balancing
- POS Systems
- Cash Handling
- Product Recommendations
- Customer Service
- Customer Assistance
- Issue Resolution
- Guest Inquiries
- Customer Relations
- Product Knowledge
- Time Management Skills
- Organizational Abilities
- Loss Prevention
References
References available upon request.
Timeline
Cashier
Publix
06.2023 - 02.2024
Sales Associate
Up In Smoke Vapor
12.2022 - 06.2023
Sales Associate
EL POPO Smoke Shop
03.2022 - 12.2022
Sales Associate
Trek Bicycle/ David's World Cycle
01.2022 - 06.2023
Medical Assistant
Wellness Center USA
01.2021 - 12.2021
Receptionist
National Pain Institute
02.2019 - 12.2019
GED -
Florida Career College