Summary
Overview
Work History
Education
Skills
Timeline
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Janelle Makowski

Parma Heights

Summary

Dynamic professional with a proven track record at Herbs Tavern, excelling in customer service and strong multitasking. Recognized for enhancing guest experiences and training new staff. Adept at payment processing and fostering team collaboration, ensuring efficient operations in high-pressure environments. Committed to delivering exceptional service and building lasting client relationships.

Overview

13
13
years of professional experience

Work History

Waitress

Herbs Tavern
Rocky River, OH
03.2025 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently while ensuring guest satisfaction.
  • Collaborated with kitchen staff to deliver timely food and beverage orders.
  • Assisted in training new waitstaff on menu knowledge and service protocols.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled cash transactions and processed payments accurately.

Administrative Assistant

Italgranite
North Royalton, OH
01.2013 - 01.2016
  • Organized and maintained filing systems.
  • Provided administrative support to various departments, facilitating smooth interdepartmental communication.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained inventory of office supplies and placed orders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Associate in Business - Paralegal Studies

Cuyahoga Community College
Parma, OH
06.2013

High School Diploma -

Cuyahoga Heights High School
Cuyahoga Hts., OH
06.2002

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Payment processing

Timeline

Waitress

Herbs Tavern
03.2025 - Current

Administrative Assistant

Italgranite
01.2013 - 01.2016

Associate in Business - Paralegal Studies

Cuyahoga Community College

High School Diploma -

Cuyahoga Heights High School