Janelle Nicome
Queens,NY
Summary
Dedicated customer service talented at processing high volumes of customer related issues meeting departmental goals. Offers over 6 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Spectrum
Long Island City, NY
12.2024 - Current
- Resolved customer complaints promptly
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Administrative Assistant
Northwell Health Physician Partners
New Hyde Park, NY
10.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Customer Service Representative
311
Brooklyn , NY
09.2021 - Current
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered [50]+ inbound calls per day and directed to individuals or departments.
Waitress
Choice hospitality
Manhattan, NY
03.2018 - 01.2020
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Customer Service Representative
Nordstrom
Westbury, NY
11.2015 - 05.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Assistant
Sunnyside Community Services
Queens, NY
01.2013 - 09.2015
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Reviewed account and service histories to identify trends and issues.
- Filed completed customer orders to begin processing and facilitate smooth shipments.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
Associate of Applied Science - Human Services
LaGuardia Community College of The City University of New York
Long Island City, NY06-2028
High School Diploma -
Catherine McCauley H.S
Brooklyn , NY06.2017
Skills
- Data entry
- Administrative support
- Service-Oriented
- Workflow Coordination
- Verbal and Written Communication
- Customer Service and Rapport
Timeline
Customer Service Representative
Spectrum
12.2024 - Current
Administrative Assistant
Northwell Health Physician Partners
10.2023 - Current
Customer Service Representative
311
09.2021 - Current
Waitress
Choice hospitality
03.2018 - 01.2020
Customer Service Representative
Nordstrom
11.2015 - 05.2018
Customer Service Assistant
Sunnyside Community Services
01.2013 - 09.2015
Associate of Applied Science - Human Services
LaGuardia Community College of The City University of New York
High School Diploma -
Catherine McCauley H.S