Professional Summary
Overview
Work History
Education
Skills
Timeline

Janelle Olisewski

Suburban Propane
7
years of professional experience

Customer Service Specialist experienced in enhancing customer satisfaction through effective communication and complaint resolution. Improved operational efficiency by streamlining processes and fostering collaboration among teams.

Work History

Customer Service Specialist

1 Year 10 Months
Suburban Propane | 10.2024 - Current
  • Provided exceptional customer support through effective communication and problem-solving strategies.
  • Assisted customers in understanding service offerings, enhancing overall satisfaction and retention.
  • Documented customer interactions accurately in CRM software to ensure follow-up and resolution tracking.
  • Collaborated with team members to streamline processes for handling service inquiries efficiently.

Assistant Production Manager

2 Years 6 Months
NorthEast Windows | 04.2022 - 10.2024
  • Coordinated production schedules to optimize workflow and meet delivery deadlines.
  • Implemented quality control measures, reducing defects and enhancing product consistency.
  • Streamlined communication between departments, fostering collaboration and improving efficiency.
  • Assisted in managing inventory levels, ensuring materials availability for continuous operations.

Ala Carte Server

5 Years 1 Month
Glenmaura National Golf Club | 05.2019 - 06.2024
  • Provided exceptional customer service, ensuring a positive dining experience for members and guests.
  • Delivered food and beverages promptly, adhering to club standards and enhancing guest satisfaction.
  • Collaborated with kitchen staff to coordinate timely meal preparation and special requests efficiently.
  • Maintained knowledge of menu offerings and wine pairings, assisting guests with informed selections.

Hotel Management Trainee

2 Years 3 Months
Fairfield By Marriott | 01.2020 - 04.2022
  • Oversaw daily hotel operations to ensure seamless guest experiences.
  • Led training sessions for new staff on hospitality standards and service excellence.
  • Streamlined check-in and check-out processes to enhance operational efficiency.

Education

Associate of Applied Science - Paralegal

Luzerne County Community College | Nanticoke, PA | 05-2005

High School Diploma

Pittston Area Highschool | Pittston, PA | 06-2002

Skills

Customer service
Complaint resolution
Customer relations
Written and Verbal communication
Communication skills
Telephone etiquette
Follow-up skills
Process improvement
Follow-up procedures
Price quotes

Timeline

Customer Service Specialist

Suburban Propane
10.2024 - CurrentRead More

Assistant Production Manager

NorthEast Windows
04.2022 - 10.2024Read More

Hotel Management Trainee

Fairfield By Marriott
01.2020 - 04.2022Read More

Ala Carte Server

Glenmaura National Golf Club
05.2019 - 06.2024Read More

Luzerne County Community College

Associate of Applied Science from Paralegal
Read More

Pittston Area Highschool

High School Diploma
Read More
Janelle Olisewski