Customer Service Specialist experienced in enhancing customer satisfaction through effective communication and complaint resolution. Improved operational efficiency by streamlining processes and fostering collaboration among teams.
Work History
Customer Service Specialist
1 Year 10 Months
Suburban Propane | 10.2024 - Current
Provided exceptional customer support through effective communication and problem-solving strategies.
Assisted customers in understanding service offerings, enhancing overall satisfaction and retention.
Documented customer interactions accurately in CRM software to ensure follow-up and resolution tracking.
Collaborated with team members to streamline processes for handling service inquiries efficiently.
Assistant Production Manager
2 Years 6 Months
NorthEast Windows | 04.2022 - 10.2024
Coordinated production schedules to optimize workflow and meet delivery deadlines.
Implemented quality control measures, reducing defects and enhancing product consistency.
Streamlined communication between departments, fostering collaboration and improving efficiency.
Assisted in managing inventory levels, ensuring materials availability for continuous operations.
Ala Carte Server
5 Years 1 Month
Glenmaura National Golf Club | 05.2019 - 06.2024
Provided exceptional customer service, ensuring a positive dining experience for members and guests.
Delivered food and beverages promptly, adhering to club standards and enhancing guest satisfaction.
Collaborated with kitchen staff to coordinate timely meal preparation and special requests efficiently.
Maintained knowledge of menu offerings and wine pairings, assisting guests with informed selections.
Hotel Management Trainee
2 Years 3 Months
Fairfield By Marriott | 01.2020 - 04.2022
Oversaw daily hotel operations to ensure seamless guest experiences.
Led training sessions for new staff on hospitality standards and service excellence.
Streamlined check-in and check-out processes to enhance operational efficiency.
Education
Associate of Applied Science - Paralegal
Luzerne County Community College | Nanticoke, PA | 05-2005