Janelle Oliveros Gutierrez
El Mirage,AZ
Summary
I am a dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. I am an upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. I am well-versed in managing office supplies, paperwork and project needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Customer Service Representative 2
State of Arizona
Glendale, AZ
02.2026 - Current
- Coordinated with insurances while ensuring patient comfort and support.
- Answered phone calls from clinics, patients, insurances, and hospitals.
- Clinics, patients, insurances and hospitals. I made sure that
- Phone calls with questions from other Physical Therapy
- Ensured the office was secure and organized before leaving each day. and make sure all clients were assisted and
- Not only the waiting area, but the workspace was clean and
- Organized for a faster paced environment.
- Taken care of and attended to. I would at the end of the day
Patient Service Specialist
Banner Physical Therapy
Surprise, AZ
10.2025 - 02.2026
- Engaged with patients to address their needs and enhance their experience, recognizing many were injured or in pain.
- Coming in and out of the clinic. I was constantly working with
- Insurances to make sure patient visits were covered and to
- Which extent. I would also call insurances for prior
- Authorization and send documentation from the visits to
- Request more prior authorizations. I worked directly with
- Patients that would request services from that clinic were
- Either injured or in pain. As a Patient Service Specialist, it
- Was not only my job to make sure we got authorization and
Medical Administrative Assistant
Pleasant Pediatrics
Peoria, AZ
06.2023 - 10.2025
- As an Administrative Assistant and Customer Service
- Representative 2, I have plenty of responsibilities and certain JUNE 2023 - OCTOBER 2025
- Ones that I follow up on in my day to day. I work on keeping 2
- Email inboxes organized and taken care of, I make sure to
- Log the calls the Interviewers on my team take, I am in
- Ensured accurate attendance tracking for team members and following up with the Voter
- Registration log, etc. I am also assigned to cover our
- Downtown Campus location, if needed, to activate EBT
- Cards. When required and due, I drive the state vehicles to
- Get necessary maintenance, tags, emissions, etc. I work with
- My manager directly to navigate my tasks and make sure
- Everything is completed in a timely manner. As well as my
- Daily tasks, I also Data Enter client applications that come in
- The emails and make sure they are on the log to be
- Interviewed and completed as well as uploading any
- Documents sent in from other workers. On a daily basis, I
- Check over the client's cases on one of the logs to make sure
- The cases are being completed in the designated time. If the
- I was relied on to open the front doors in the morning.
- Close the office after all patients leave the building. I would
- Registered patients upon arrival at the facility and make sure they have a pleasant
- Experience walking in and out of those doors. I wrote excusal
- Letters and diagnosis letters depending on the providers and
- Patients preference. I am well trained on ASIIS and have
- Much knowledge of Newborn Screening Reports. I have
- Knowledge following insurance and benefits depending on
- Each policy and status of the insurance, Copays and
- Deductibles. Maintained HIPAA and VFC certifications to uphold compliance and quality standards. I am
- Also trained in some of the Medical Assistant duties following
- Referrals, lab work, results, etc. Lastly, I have experience with
- Scheduling and coordinating with providers like in house
- Cases are not completed on time, I make sure to put them
- Back on the tracker to be completed once overdue. When
- Necessary, I work on the EBT Audit and have it reviewed by procedures including Circumcisions and Frenulectomy's. I
- A Supervisor. Every morning, before I start my day, I make
- Sure to check in with my manager and go over the game plan am reliable, I am a quick learner, I do my job and my work
- For the day. Some days require us to work together on tasks ethic is impeccable.
- And event set up, other days we will check in and see if
- Anything is needed throughout the day before working on our
- Own tasks. My job requires me to prioritize my time
- Management, to prioritize my deadlined tasks and to make
- Sure I am always staying caught up with my work, my team
- And management.
Sales Associate
Express Factory Outlet
Glendale, AZ
10.2022 - 05.2023
- My job included opening and closing shifts, keeping the store
- Worked the register, I also ran the floor to make sure the
- Clothes were organized, the areas were clean, and if the
- Customers needed help I made sure I was the first one they
- Customers needed help. I made sure I was the first one they
- Registers and training new employees. Overall, all customer
- Service interaction was given 5 stars or you weren't the one
- Neat and making the shelves easier to shop. As much as I
- For the job.
Cashier/Lobby
Taco Bell
Surprise, AZ
01.2022 - 11.2022
- Worked as a cashier when opportunities arose.
- Processed customer transactions accurately and efficiently during peak hours.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted customers with menu selections and answered product-related questions.
Education
University High School
Greeley, COSkills
- Insurance verification
- Patient scheduling
- HIPAA compliance
- Medical documentation
- Data entry
- Customer relationship management
- Office organization
- Call handling
- Conflict resolution
- Time management
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Adaptability
- Customer relations
- Problem-solving
- Office administration
- OSHA compliance
- File organization
- Appointment scheduling
- Spreadsheet management
- Patient care advocacy
- Patient management
- Administrative operations
- Report generation
- Computer proficiency
- Project coordination
- Computer literacy
Timeline
Administrative Assistant/Customer Service Representative 2
State of Arizona
02.2026 - Current
Patient Service Specialist
Banner Physical Therapy
10.2025 - 02.2026
Medical Administrative Assistant
Pleasant Pediatrics
06.2023 - 10.2025
Sales Associate
Express Factory Outlet
10.2022 - 05.2023
Cashier/Lobby
Taco Bell
01.2022 - 11.2022
University High School